Operations Manager

Job Description

Job Description

The WonderWorks Operations Manager is one of the team’s strongest relationship-building assets, working diligently to ensure groups are set up for success during their upside-down adventure! The Sales Manager fosters WONDERful relationships in the community by addressing inbound inquiries, implementing outreach initiatives, and aiding in the business's overall success in the world of group sales!
Responsibilities:

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly
• Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Grow the group sales portfolio, through calls, emails, site visits and other outreach
• Generate new business to increase ticket sales and group bookings
• Attend events and expos as the face of WonderWorks to increase company exposure
• Manage customer relationships at various points throughout the sales cycle
• Completes route visits for niche market and attends off site events in company vehicle promoting marketing programs, events through word of mouth and collateral materials
• Records and reviews sales performance through monthly sales reports
• Manage guest comments and inquiries through various channels
• Organize and manage promotional items, events and activities
• Assist with media requests and interviews as needed
• Assist with capturing on-site photos and videos for social media posts on all outlets
• Be available to fill in as needed to ensure the smooth and efficient operation of all departments
• Perform other duties as assigned

Supervisory Responsibilities:

• None

Qualifications:

• Excellent customer service skills
• Ability to comprehend written and verbal communication
• Ability to anticipate guest needs
• Time management & multi-tasking skills and ability to work independently and efficiently
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Valid driver’s license and clean driving record
• Ability to travel as required
• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Cold-calling experience preferred
• CRM experience preferred

Education and Experience:

• Education in Business, Sales, Marketing, Communications or similar fields or equivalent work experience required
• Previous hospitality or themed entertainment experience is preferred

Physical Demands :

• Prolonged periods of standing, sitting, and walking throughout the work area
• Ability to lift and/or move up to 25 pounds

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Remote work is not offered for this position. Regular Attendance is required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

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