Client Service/Dispatch Specialist
Job Description
Job Description
Now Hiring: Client Service/Dispatch Specialist– Appliance Service Department
Location: Farmingdale, NY
Pay: $19/hour
Shift Options: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
Large Regional Retail company based in Farmingdale, NY is seeking three motivated individuals to join our Appliance Service Department in the roles of Parts Coordinator , Dispatcher , and COD/Collections Specialist . These roles are essential to ensuring the smooth operation of our appliance service operations, supporting technicians, managing part logistics, customer communications, and payment follow-ups.
Key Responsibilities:
- Parts Coordination
- Track and manage appliance part orders
- Expedite shipments and follow up on estimated delivery times (ETAs)
- Communicate with vendors and manufacturers
- Dispatching
- Route technicians efficiently within assigned territories
- Manage daily technician schedules and call-outs
- COD / Collections
- Accept credit card payments
- Send reminder letters and make collection calls
- Coordinate with external collection agencies when needed
- General Duties
- Answer phones, emails, and Slack messages
- Update service tickets and maintain accurate records
- Assist customers and resolve issues professionally
Work Schedule
- Training Period: Monday through Friday (in-office)
- Post-Training:
- Monday through Friday (in-office)
- Every other Saturday (8:00 AM – 2:00 PM, remote)
- One weekday off during weeks with Saturday coverage
Candidate Requirements
Required Skills:
- Strong organizational and multitasking abilities
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
Preferred Traits:
- Detail-oriented and proactive
- Dependable and reliable
- Calm under pressure
- Strong problem-solving skills
- Customer-first mindset
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