Desktop Support Technician

Desktop Support Technician

Job Ref: 123186
Category: Information Technology
Department: INFORMATION TECHNOLOGY
Location: 50 Water Street, 7th Floor, New York, NY 10004
Job Type: Regular
Employment Type: Full-Time
Hire In Rate: $60,432.00
Salary Range: $60,432.00 - $70,432.00

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

About NYC Health + Hospitals

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Desktop Support Technician will provide support of computer hardware, operating systems, networks, and application software. Must be able to install and configure computer desktops, laptops, printers, mobile devices, and software applications in a LAN/WAN environment. Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment.

Job Description

Provide support of computer hardware, operating systems, networks, and applications

Experience troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment.

Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use.

Excellent problem-solving skills

Strong communication skills

Hardware and Software troubleshooting.

Customer Service focused.

Experience controlling IT inventory, assets, and deployed software.

Eye for detail and the ability to carefully document work performed.

Desire to continually learn new technologies and products.

Prior experience with ServiceNow ticketing system.

Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature.

Must be able to handle Jr Network Administrator task such as, Cabiling, software deployment and firmware updates.

Minimum Qualifications

BA or BS in Computer Science, Information Systems or related discipline required; and

5 years’ progressive, relevant experience on a Service Desk, including at least 2 years of Desktop Support and Terminal Services; or

A satisfactory equivalent combination of education, training and experience.

Prior experience with SCCM and AirWatch required.

Prior experience with encryption software. BitLocker preferred.

Able to support End User over the phone when needed.

Familiar with Lenovo and Dell computers.

ITIL Certification a plus.

Extensive experience supporting Microsoft Operating Systems and Office Suite.

Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions.

Experience supporting VPN clients and VPN Administration.

Experience supporting and setup of Droid, iPhones, iPads, and other PDA devices.

Experience supporting internal clients remotely via Remote Control tools such as WebEx and RDP.

Experience facilitating a new user setup including but not limited to phone setup, network port activation and testing, pc setup, network account creation, etc.

Ability to install and troubleshoot printing issues remotely.

Experience with Secure Print.

Professional Competencies

Integrity and trust

Customer focus

Functional/Technical skills

Written/Oral communication

#LI-Hybrid

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