Manufacturing Operations Specialist

R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry ecosystem, including manufacturers, retailers, and consumers.

We are looking for an Operations Manufacturing Specialist who will oversee a range of tasks, including processing repairs, custom orders, and canceled orders. Additionally, this role involves addressing customer service inquiries, promptly resolving order issues, and providing support to the department manager with general administrative duties. The ideal candidate will be proactive with a high level of proficiency in data entry and administrative tasks, along with a good communication and people skills.

Responsibilities

• Coordinate processing of repair requests and custom orders while ensuring timely completion and customer satisfaction.
• Review and process canceled orders.
• Monitor inventory levels and generate purchase orders while coordinating with vendors for timely replenishment.
• Track outstanding orders and resolve any issues to prevent procurement delays.
• Receive, label, and store replenishment stock and organize inventory for efficient retrieval.
• Resolve order issues promptly, collaborating with teams for smooth operations.
• Assist department manager with daily administrative tasks to enhance efficiency.
• Monitor and process advanced shipping notices from suppliers for timely material receipt.
• Inspect and process product returns from customers, following established protocols.
• Ensure ERP system accuracy for transactions and materials movements.
• Proactively troubleshoot order issues for expedited execution.

Requirements

• 2-3 years of relevant experience.
• High School Diploma or GED is mandatory.

• Proficiency in using computer systems and software for data entry, order processing, and inventory management.
• Familiarity with ERP systems or similar inventory management software.
• Ability to navigate messaging platforms and communication tools for customer inquiries and vendor follow-ups.
• Effective communication skills, both written and verbal.
• Ability to prioritize workload with strong attention to detail.

Benefits

At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid time off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with company match
• Flexible spending account
• Health savings account
• Tuition Reimbursement
• Employee discount
• Parental leave
• Life insurance

Base pay range: $21-$22 per hour. Final pay rate shall be determined and is based on experience and qualifications.