Analyst - Digital Optimization eComm (FL, NY, OH, MA)

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE

This position is responsible for managing and maintaining e-commerce testing and general web analytics support. This includes test creation, analysis, collaboration with cross‑functional departments to create meaningful site operations and customer journey optimizations. This position will assist with reporting, dashboard building, and analysis. Key knowledge of web analytics tools and website testing software will be required. The scope of the position will include web analytics, testing results, optimization, and website best practices. As a key member of the customer experience team, tasks will span from the planning stage all the way through the data and optimization stage and concluding with the release cycles of each website.

RESPONSIBILITIES

• Allocation: 75% Reporting and Analytics; 25% Testing Optimization Lead
• Collaborate with teams to design, build, maintain and manage dashboards that meet product requirements.
• Key stakeholder to develop and further optimize web analytics tools such as Adobe Analytics and Google Analytics 4.
• Lead testing analyst leveraging testing and analytics tools.
• Collaborate with business stakeholders to develop, guide, and launch tests.
• Work closely with e‑commerce operational teams to support and enhance workflow processes and maximize the potential of existing product capabilities.
• Brainstorm and drive ideas through A/B testing lifecycle.
• Conduct competitive and data‑driven analysis and industry research to identify gaps and opportunities that will further inform the testing roadmap.
• Analyze data to support project goals; evaluate project progress and results; review data results with team members to ensure accuracy; and translate results into specific business actions.
• Work cross‑functionally to gather insights that will improve business results.
• Assist with the development and execution of measurement and reporting which accurately reflects business results and informs future decision.
• Monitor and maintain data quality and integrity.
• Lead or participate in multiple testing projects by completing and updating project documentation; managing project scope; ensuring efficient and on‑time delivery of testing framework.

COMPETENCIES

• Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Decision Quality – Making good and timely decisions that keep the organization moving forward.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy – Relating openly and comfortably with diverse groups of people.
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.

JOB REQUIREMENTS

• Bachelor’s degree in Business, Analytics, Computer Science, Statistics, or Information Technology required.
• 6+ years of demonstrated application (internship, co‑op, work experience) in online testing, web analytics, data or business intelligence fields.
• Understanding of online marketing and testing principles, including but not limited to conversion optimization, cross‑ and upsell, audience segmentation, A/B testing, merchandising, web analytics, etc.
• Strong web analytic tools knowledge required such as Google Analytics 4, Adobe Target, Adobe Analytics, A/B Tasty, Google Cloud Platform, Looker, and Tableau.
• Ability to plan, coordinate, and support multiple projects of various complexities.

The wage range for this position is $88,500 to $120,000. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.