Parts coordinator

POSITION SUMMARY The Parts Coordinator is responsible for inside sales and outside sales (possibly in addition to warehouse and order management in smaller offices). Person has detailed technical knowledge and the opportunity to up-sell customers to higher value solutions. The Parts Coordinator is expected to initiate customer interaction. This position is a key to support parts sales in local area for installed equipment base. RESPONSIBILITIES Counter sales / Order processing - entering orders into Database Phone calls / Inquiries - Assisting Local customer with identifying replacement parts and assemblies. Upsell / Upgrade. Work with customers on recommended change out solutions. Identifying upgrade situations and give recommendations. Warehouse Duties - Shipping and Receiving materials and orders, Inventory control National / Global calls and Email support - Assist customers / end users/ LVO's with parts identification, research, and order status. After Hours Support Other Duties as assigned REQUIREMENTS Excellent customer service skills Forklift license Detail-oriented Ability to work and multi-task in a fast-paced environment Excellent communication skills, both written and verbal Good computer skills, understanding of Microsoft or equivalent. Knowledge of Oracle Systems is a plus. Education and/or Experience High School Diploma Business, Inventory Control, HVAC a plus. 1-3 years of experience The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers The anticipated salary range for this role in the NYC locality is between $51,000.00to $61,000.0 per year. (based on a 40-hour wor