System Analyst (BPO Specialist)

System Analyst (BPO Specialist)

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

Summary:

The BPO Specialist supports internal business operations with a focus on retail store processes and centralized support functions. This role is responsible for troubleshooting, configuring workflows, and processing transactions in enterprise systems like SAP and POS. Working closely with cross-functional teams, the BPO Specialist ensures process accuracy, identifies improvement opportunities, and delivers training and documentation to support efficient, consistent operations across departments.

Responsibilities:

• Support store teams and internal departments with operational process troubleshooting, issue diagnosis, and resolution across shared services.
• Assist in configuring business processes and workflows within internal systems (e.g., SAP, POS) to meet operational requirements.
• Perform internal transaction processing such as invoice validation, data entry, and inventory or sales reconciliation within ERP systems.
• Analyze internal process data to identify discrepancies and suggest efficiency improvements across business units.
• Establish clear communication with both technical and non-technical stakeholders to align timelines, deliverables, and business requirements.
• Track and report on the status of process enhancements or service delivery initiatives.
• Conduct testing and validation of internal tools and process updates to ensure stability and accuracy during rollouts or upgrades.
• Document standard operating procedures (SOPs), develop training guides for internal teams, and conduct user training when needed.
• Collaborate with cross-functional teams to identify opportunities to automate or optimize business processes.
• Perform other duties as assigned by management.

Qualification:

• A Bachelor's degree in Business Operations, Data Management, or a related field is required. Relevant experience may be substituted for education.
• 1–3 years of experience in internal business process support, shared services, or related functions.
• Bilingual in Mandarin and English is required.
• Proficient in MS Office Suite and ERP platforms such as SAP or similar enterprise systems.
• Strong MS Excel skills and data analysis capabilities are a plus.
• Excellent attention to detail, organizational skills, and time management.
• Ability to manage multiple priorities independently while collaborating with cross-functional teams.
• Familiarity with project coordination or process improvement methodologies is a plus.
• Willing to accommodate a flexible work schedule when necessary.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions.

Position Details:

• Employment Type: Full Time
• Location: 133 Randolph St, Brooklyn, NY 11237

Benefits:

• Medical, Dental, Vision, and Life Insurance.
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award.
• Employee Discount.
• Paid Time Off.

Compensation:

The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

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Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.