Division Director- Health, Housing and Homeless Solutions

Job Description

Job Description

Position: Division Director

Program/Division: Health, Housing and Homeless Solutions

Reports to: Chief Program/Operating Officer

Work Location: Brooklyn, NY - travel to various locations required

Hours: Full Time

Salary Range: $120,000- $130,000

The Division Director is a critical, highly visible leadership position, requiring exceptional management expertise and a proven, successful track record working with or for government entities, foundations, and nonprofit organizations providing human services.

The Director must be highly adaptive, resourceful, and mission-driven, adept at navigating transformational change in service delivery and responding effectively to evolving government priorities. This role demands a commitment to innovative problem-solving and finding creative, sustainable solutions that enhance service quality and reach within the community. The Division Director must be a hands-on strategic thinker, a planner, and a problem solver with substantial experience in community-based services. The Division Director must have a proven ability to effectively manage a professional staff and oversee a sophisticated financial operation, leading and directing teams adeptly through organizational change.

Excellent communication and relational skills are paramount. The Director must be equally comfortable and skilled in communicating empathetically with the people who receive services and their families, as well as in training staff, and making compelling presentations before corporate executives, elected officials, public agency administrators, and community stakeholders.

Position Responsibilities:

• Provide consistent supervision and management to ensure all aspects of program services are delivered at the highest quality to clients from vulnerable populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values. Serve as a role model to all stakeholders;

• Oversee compliance, management and operation of homeless shelters, supportive housing programs, and street outreach programs ensuring contractual targets and outcomes are met;

• Required to be on call 24 hours a day/seven days a week in case of emergencies;

• Supervise Direct reports that could include Deputy Division Director, Compliance Director, Program Directors and Nurse Practitioner;

• Manage division’s overall budget and oversee management of program budgets;

• Oversee and facilitate division staff members’ effective use of data management systems and others as required by contracts;

• Ensure programs are safe, effective and designed to achieve measurable goals in line with Code of Conduct for Custodians of People with Special Needs, BCS mission and Core Values and strategic plan;

• Evaluate progress toward goal attainment and adjust programs as needed to achieve contractual targets and obligations;

• Assist in the development of proposals for funding and new program development, including building relationships with appropriate stakeholders;

• Participate in cross agency working groups and committees to achieve agency goals;

• Proactively identify and address emerging needs critical to achieving division and agency strategic goals, in addition to carrying out other executive duties as necessary.

Qualifications

• Minimum of 10 years of housing experience, with at least five (5) years as a manager of multiple housing programs.

• Master’s degree in Social Work, Public Administration, or equivalent.

• Hands-on experience with innovative, community-based programming focusing on housing/homelessness or closely related experience.

• Excellent leadership, management/supervisory and team-building skills, including the ability to motivate, align staff efforts to changing priorities and approaches, set goals, delegate responsibilities, and manage staff performance so as to ensure effective service delivery in accordance with organizational goals.

• Proven success in strategic planning, complex problem-solving, and effectively managing multiple operations using innovative and resourceful approaches. This includes a demonstrated track record overseeing publicly-funded, community-based programs within a data-driven environment.

• Excellent skills in data analysis, development of metrics and performance tracking.

• Proven track record of progressive responsibility in a large community, governmental and/or policy, advocacy, nonprofit, or a similarly diverse organization with expertise in social service policies at all levels of government.

• Knowledge of and success in developing relationships with government agencies, nonprofit and private sector partners and other stakeholders, and in pursuing and managing funding relationships and corporate partnerships.

• Experience in sound management of the finances of an organization of similar capacity and complexity and significant grant writing experience, preferred.

• Excellent spoken and written communication skills, including public speaking ability.

• Enthusiasm and respect for working with and empowering low-income adults, including people living with mental illness, and/or other disabilities; strong commitment to the mission of BCS.

• Ability to communicate in languages other than English spoken by clients and in communities served (such as Spanish or Mandarin) a plus.

• Experience with Apricot 360 or CRM software for non profit operations is a plus.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities