Bilingual Administrative Coordinator

About Elite
Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary
The Administrative Coordinator supports daily office operations within a home care environment by serving as the primary point of contact for caregivers and visitors. This role provides bilingual assistance to ensure clear and effective communication with a diverse caregiver workforce. Responsibilities include managing front desk operations, answering and directing incoming phone calls, and responding to employment and service verification requests in a timely and accurate manner. The Administrative Coordinator provides administrative and operational support to the branch, assists with payroll-related administrative tasks such as tracking missing timesheets and PTO requests, and maintains shared tracking tools and records. A strong commitment to delivering a high level of customer service, professionalism, and confidentiality is essential, as this role frequently interacts with caregivers, clients, and internal stakeholders.

Essential Duties and Responsibilities: 

• Greeting and assisting caregivers and visitors at the front desk
• Providing administrative and operational support to ensure efficient daily office operations
• Managing incoming phone calls and assisting with caller inquiries.
• Assisting with payroll-related administrative tasks such as tracking missing time sheets, PTO requests, verification requests and other related communications.
• Maintaining shared tracking spreadsheets and records
• Supporting management with additional administrative projects and duties assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and work collaboratively with all team members in the accounting department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1 year of administrative experience in a professional setting; Home Healthcare Agency setting a plus.
• Bi-Lingual in Spanish is a must. Other languages such as Haitian-Creole and/or Russian a plus.
• Demonstrated superior customer service and problem-solving skills.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively.
• Superior verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Excellent follow-up skills, with the ability to follow through on tasks and ensure completion.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional demeanor and positive attitude, with a commitment to providing exceptional support to the team
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software (i.e. HHAx)

Work Environment:
5 days on-site

Pay Range: The hiring range for this position is $22.00-$25.00/hour . Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

EHC1000

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.