Membership Coordinator

Yellowstone Local is proud to represent Hickory, an industry leader in home services and HVAC membership solutions.

If you're the kind of person who thrives on keeping customers happy, systems organized, and teams connected, this is the opportunity you’ve been waiting for.

What's in it for You?

• Competitive salary: $55,000–$85,000/year

• Commission potential to reward your performance

• Full-time, stable office position (8:00 AM–5:00 PM with flexibility during peak seasons)

• Medical, dental, and vision insurance

• 401(k) with company contribution

• Access to training in clean energy systems, CRM software, and leadership development

Why You’ll Love It Here

• You’ll be part of a company that puts people first, customers, and employees

• Supportive and respectful team culture that values your input

• Growth mindset encouraged: we raise the bar and want you to grow with us

• A mission-driven environment focused on customer satisfaction and continuous improvement

• You’ll never be bored, there’s always a new challenge to conquer

Your New Role

As the Membership Coordinator based in Mahopac, NY, you’ll be the trusted go-to person for our growing base of maintenance plan members. You’ll drive sales and retention of memberships across service areas including Manhattan, Mahopac, White Plains, Freeport, and Long Island, while helping the entire operation run smoother and smarter.

What you’ll be doing:

• Serve as the main point of contact for all membership inquiries, renewals, and sign-ups

• Educate customers on the benefits of their membership plans

• Schedule preventative maintenance appointments and manage related communications

• Keep our CRM clean, current, and loaded with accurate data

• Coordinate with internal teams (technicians, dispatchers, accounting) to deliver a seamless experience

• Send out renewal estimates, confirm renewals, and follow up on sales

• Support outreach and marketing campaigns to boost membership retention and upsell opportunities

• Help resolve escalated customer concerns related to membership

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 2+ years in customer service, administration, or sales (HVAC experience is a plus)

• Goal-driven and results-oriented mindset

• Excellent communication skills with a calm, customer-first approach

• Experience with CRM platforms and tools like ServiceTitan, Google Suite, and Microsoft Office

• Organized, detail-focused, and able to work independently

• Willingness to learn about HVAC systems and improve processes

Hickory is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange