Legal Receptionist
Job Description
Job Description
We are looking for an experienced and service-oriented team member to support client intake and front office operations for a legal organization in New York, New York. This role is well suited to someone who can communicate with empathy, stay organized under pressure, and create a welcoming experience for callers and visitors alike. The ideal candidate brings strong administrative judgment, careful documentation skills, and a proactive approach to day-to-day office support.
Responsibilities:• Manage high-volume initial phone inquiries by guiding conversations through a consistent intake process and capturing complete, accurate information.
• Document call details thoroughly and route information to the appropriate team members so follow-up can happen efficiently.
• Deliver a warm, welcoming reception experience by greeting visitors promptly and maintaining an organized front desk presence.
• Support daily office operations by processing incoming and outgoing mail, preparing copies, and assisting with general administrative needs.
• Use sound judgment to balance compassion with efficiency, helping callers feel heard while keeping response times under control.
• Step in to provide backup assistance for office support duties when coverage is needed.
• Maintain a courteous demeanor in all interactions and contribute positive energy to the workplace.
• Assist with benefits-related administrative functions, including coordination support for leave, COBRA, and other compensation and benefits processes when required.
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