Restaurant Manager

Job Title : Restaurant Manager
Reports To: General Manager
Department: Operations - FOH
Employment Type: Salaried, Exempt
Salary Range: $75,000 - $80,000 per year

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Restaurant Manager will lead and manage the service teams to offer a world-class culinary experience. Take ownership of the restaurant; ensure the restaurant operates beautifully, efficiently and profitably every shift and every day. Exemplify gracious hospitality and sincere respect in all interactions. Maintain open lines of communication and a positive work environment. Continue to be a student of our concept and the industry by seeking out opportunities to learn more and improve. Be a dedicated teacher committed to developing the hourly team.

Key Responsibilities:

• Develop, coach and consistently execute service standards.
• Impact service by being on the floor during peak service times.
• Earn the confidence of the team by consistently running a smooth shift.
• Exemplify professionalism and enlightened hospitality in all interactions and especially in difficult situations.
• Ensure consistent execution of steps of service by using tools such as shopper reports and guest feedback.

Performance and Talent Development

• Develop strong team relationships by demonstrating a strong work ethic and willingness to assist each team member.
• Clearly communicate expectations and hold individuals accountable.
• Provide both positive and constructive feedback to the team in a timely manner and document when appropriate.
• Actively recruit top tier talent.
• Treat potential employees with the same sense of hospitality and respect as employees and guests. Execute training program consistently for hourly employees.
• Take charge of self improvement and professional growth by seeking out performance feedback and educational opportunities.

Ambassador of JAG Culture

• Seek out opportunities to communicate Jose Andres Group's vision to team, guests, students, vendors and community in a clear and positive manner.
• Lead by example.
• Demonstrate ownership, accountability, and initiative in daily tasks by anticipating business needs and proactively addressing issues.
• Readily adjust to circumstances and manage change effectively by finding ways to accommodate team and guests by always ‘making it happen’, without sacrificing quality.
• Create a positive work environment by demonstrating no tolerance for negative behaviors.
• Welcome new ideas and seek feedback from the team and GM by asking questions.

Manage Daily Operations

• Understand, practice and teach policies and procedures.
• Communicate any major facility or operational emergencies to GM immediately.
• Maintain a detailed daily log to communicate between shifts and prevent issues from reoccurring. Regularly conduct service team meetings.
• Provide a safe, clean, organized and sanitary work environment.
• Understand and ensure all ABC laws, Health Standards, federal and state laws are met.
• Correct all violations with a sense of urgency.

Manage Financial Results

• Understand and execute restaurant plan to stay within department budgets and maximize profits.
• Actively manage inventory and waste.
• Demonstrate proficiency in end of shift cash management.
• Effectively manage service labor, scheduling and payroll.
• Proficiency with tools such as Craftable , Open Table and Point of Sales systems.
• Reach out to GM for support and training as needed.

Required Qualifications:

• Position requires a minimum of 2+ years of restaurant management experience and 5+ years of restaurant experience.
• Requires developed communication skills, both verbal and written.
• Most tasks are performed independently or in a team environment with the employee acting as a team leader.
• Ability to maintain compliance with all local, state and federal laws and regulations.
• Extensive knowledge of upscale or fine dining service and sales skills.
• Ability to supervise, train and motivate multiple levels of employees.
• Ability to assess/evaluate other employees’ performance in a fair and consistent manner.
• Extensive knowledge of food industry, restaurants and competitive markets.
• Extensive knowledge of fine dining or upscale restaurant service and salesmanship.

Working Conditions & Physical Requirements

• This position will spend 100% of the time standing or walking.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests and employees.
• Requires manual dexterity to use and operate all necessary equipment.
• Required to work nights, holidays and weekends.

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.