Field Service Technician

Job Description

Job Description

Position Summary:

As a Field Service Technician, you will play a key role in delivering high-performance solutions to our customers in the metals recycling industry. Our cutting-edge technology is designed to identify and sort metals with precision—just before they reach the foundry—making this a high-impact, high-tech opportunity.

The Field Service Technician II is a mid-level position responsible for assisting with installation, commissioning, and repair work at customer sites under guidance, while also teaching and continuing their own learning. They ensure equipment performs to standards and that customers are trained and satisfied.

In addition to on-site service, you’ll work hands-on with the same equipment, manufacturing parts and machine building at our Buffalo headquarters, supporting operations in our test center and on the shop floor.

Duties

• Work under the direction of a Lead and alongside co-workers to develop a baseline understanding of all key WENDT technologies
• Install, commission, diagnose, and repair advanced metal sorting equipment at customer locations.
• Provide technical training and consultation to customers to ensure optimal equipment performance.
• Manufacture parts, assemblies, and perform machine testing in the shop to support manufacturing and/or any other work in the shop or showroom
• Recognize customer satisfaction as a priority by meeting timelines and quality standards
• Provide telephone, email, and tech support to the customer for troubleshooting or training
• Identify opportunities for continuous improvement of the equipment and processes by providing timely and organized feedback to the appropriate company representative
• Prepare and distribute required Field Service Reports in a timely manner
• Travel >60% to customer sites, both domestic and internationally sometimes with short notice, and potentially extended durations
• Follow WENDT guidelines to work safely in our shop and in the field
• Practice 6S culture for a clean and organized workplace
• Effectively communicate and transfer knowledge to train and on-board new employees in the WENDT way for safety and quality
• Collaborate with engineering and support teams to troubleshoot and resolve issues.

Education and Experience:

• High School Diploma or GED required
• Advanced vocational degree with areas of study in mechatronics, programming, and basic electronics preferred
• At least 2 years of experience working with large industrial processing equipment required
• At least 3-5 years of experience working with large industrial processing equipment preferred

Knowledge, Skills and Abilities (KSAs):

• Demonstrate proven performance meeting WENDT way for quality, product standards, and timeliness.
• Ability to read and interpret mechanical drawings, hydraulic schematics, and electrical schematics
• Computer skills for email, word processing, HMI's and using the internet for effective report writing
• Advanced computer skills preferred, such as PC OS/admin, CAD, installing/repairing networks,, RSlogix, HMI’s, and similar skills
• Strong mechanical and basic electrical aptitude
• Ability to follow WENDT quality standards and guidelines for safety and work with others in a respectful and collaborative way
• Demonstrate an increasing ability to apply learned skills for continuous improvement and personal growth
• Willingness and ability to travel frequently, including internationally.