Process Improvement Lead

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Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Job Overview:

The Process Improvement Specialist Lead plays a key role in leading and supporting strategic initiatives that drive a culture of continuous improvement across the organization. The Lead role will be responsible for identifying process improvement opportunities, developing actionable solutions, managing data and analytics infrastructure, and coordinating project execution efforts across departments. This role combines project management, data-driven analysis and action-oriented decision-making. It requires cross-functional coordination to improve operational efficiency, enhance patient experience, and ensure execution of key transformation initiatives. The ideal candidate will have strong project management skills, Lean methodology experience, and strong oral and written communication skills.

Essential Functions:

• Lead project portfolio and collaborate with cross-departmental teams with use of Lean tools, change management methodology and data insights in the areas of:
  • Operational flow
  • Clinical workflow
  • Quality measure workflow
  • Patient experience
  • Medical cost optimization
  • Capacity optimization
  • Revenue cycle optimization
  • Variance reduction across sites
  • Etc.
• Act as lead facilitator and project manager in multidisciplinary projects to develop and implement processes, managing key stakeholder priorities while creating buy-in for shared goals
• Use data analysis methods and tools to uncover operational insights supporting key organization goals and translate into project designs, implementation of improvements and sustainment framework
• Design KPI monitoring frameworks based on project or initiative needs, with familiarity with business intelligence and data analysis tools
• Create and communicate ideas / plans / proposals / strategies to various stakeholders in both written and oral formats
• Design and implement internal structures for continuous and optimized operation of Transformation Team to support organization goals
• Coach and guide junior process improvement specialist on application of Lean methodology to key projects

Qualifications:

• Demonstrated application of Lean methodology to business workflow optimization with quantified results
• Strong management skills with experience in developing junior process improvement specialists or similar roles
• High degree of competence in data analysis to identify actionable insights and opportunities
• Bachelor's degree
• Lean Six Sigma Black Belt preferred
• At least 3 years of experience in process improvement role with demonstrated projects with quantified outcomes in healthcare setting
• Mandarin / Cantonese speaking ability preferred

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!