Member Experience Associate
Position Title:
Member Experience Associate
Job Description:
At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.
The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.
Job Expectations:
- Work your scheduled shifts and arrive on time every shift
- Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
- Aim to exceed customer expectations at every opportunity
- Make eye contact with customers
- Smile authentically at customers
- Speak enthusiastically to customers
- Be attentive and courteous to customers
- Keep a sense of urgency and hustle when it comes to helping customers
- Keep a positive, upbeat personality.
- Be able to communicate clearly, professionally, and proactively when needed.
- Prior experience in sales, retail, or hospitality is helpful.
- Active CPR/AED certification preferred.
Professional Responsibilities:
- Greet and check in members as they come in.
- Resolve customer issues in an effective manner.
- Sell memberships, retail, and merchandise.
- Follow up with prospects promptly.
- Ensure a safe and clean health club environment for members and staff.
- Open and close the facility if scheduled.
- Follow company policies, procedures, and best practices.
*Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.
Compensation: $17.00 - $17.00 per hour
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com.
Recommended Jobs
RN Field Supervisor, Home Care, Manhattan (Full Time)
Overview VNS Health RN Field Supervisors are responsible for conducting initial and ongoing in-home supervisory visits to patients, ensuring high-quality care delivery and compliance with clinic…
Barista
Job Details Ferrane Bakery—Brooklyn Heights’ newest Scandinavian-inspired bakery and café—is seeking a skilled and hospitality-driven Barista to join our growing team. Our concept celebrates Swedi…
Distribution Supervisor
Distribution Supervisor Job Description The Distribution Supervisor at CKitchen will undergo a comprehensive training program that will introduce them to all aspects of the day-to-day operations, fr…
Graduate Program Instructor
The Graduate Program Instructor develops, implements, and maintains instructional systems within the program site and community-based settings. The Graduate Program Instructor is responsible for ongo…
Forklift Operator
As a Forklift Operator, you will play a crucial role in our daily operations. You will be responsible for operating industrial vehicles to load, unload, move, and stack materials safely throughout our…
Upscale Tribeca - Manager
Job Description Job Description Are you a MATCH for this OPPORTUNITY? POSITION: Manager for Upscale Restaurant at hip/fashion-forward social-private club LOCATION: Tribeca ABOUT THI…
Irish Language Instructor
Job Description Job Description Building friendships and community through shared learning experiences has been core to Irish Arts Center’s mission since 1972. We are delighted to provide learnin…
Major Gifts Officer
Description Major Gifts Officer New York Public Radio – home to WNYC, WQXR, WNYC Studios, and The Jerome L. Greene Space – is seeking a Major Gifts Officer. The Major Gifts Officer is a front-lin…
CIB, Structured Finance Associate - Digital
It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the he…
Senior Clearing Analyst
About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, …