Director head of experience technology

Job Title

Director, Head of Occupier Experience Technology

Job Description Summary

The Director, Head of Occupier Experience Technology plays a pivotal role in advancing Cushman & Wakefield’s digital transformation for the Occupier business. This role focuses on delivering scalable, user-centered technology solutions that elevate the occupier client experience, empower account and service delivery teams, and streamline operations across the occupier lifecycle.
This position bridges the gap between business needs and technology execution — ensuring that platforms, tools, and data capabilities are optimized to drive efficiency, collaboration, and client satisfaction. The Director partners closely with architecture, engineering, product, and business stakeholders to translate strategy into actionable solutions and ensure strong adoption across the organization.

Job Description

Key Responsibilities

Product & Platform Execution

• Serve as a key business technology lead for Occupier Experience initiatives, ensuring alignment with the overall Occupier technology strategy and roadmap.
• Translate business and client experience requirements into actionable features, enhancements, and workflows.
• Collaborate with key stakeholders to prioritize initiatives based on business value, user impact, and feasibility.
• Oversee day-to-day delivery with internal and external technology partners, ensuring quality and timely execution.

Stakeholder & Business Partnership

• Act as a key technology liaison for Occupier business leadership, client delivery, and operations teams.
• Partner with business sponsors to understand service delivery challenges, user pain points, and success measures.
• Communicate project updates, timelines, and outcomes effectively to stakeholders at multiple levels.
• Facilitate alignment across regional and functional teams to ensure consistent technology adoption and measurable impact.

Adoption & Change Enablement

• Partner with change management and training teams to drive adoption and effective use of experience-related platforms.
• Support the rollout of Occupier technology solutions across global and regional teams.
• Collect and synthesize user and client feedback to inform continuous improvement and iterative enhancements.

Analytics & Continuous Improvement

• Monitor platform usage, adoption, and client impact; recommend optimizations based on insights.
• Collaborate with data and analytics teams to design reporting that enhances service delivery visibility and client experience.
• Support evaluation of new tools, vendors, or integrations that advance occupier experience and operational efficiency.

Vendor & Technical Coordination

• In collaboration with operations and product teams, support relationships with third-party technology partners and service providers.
• Ensure vendor solutions align with enterprise architecture, data governance, and security standards.
• Stay informed on market trends and innovations in PropTech and client experience technology to identify future opportunities.

Required Qualifications

• Bachelor’s Degree or equivalent professional experience
• 7+ years of experience in technology enablement, product delivery, or digital transformation within commercial real estate, PropTech, or enterprise environments
• Demonstrated experience managing cross-functional technology initiatives from requirements through implementation
• Strong understanding of occupier or client service delivery processes and supporting technology ecosystems
• Excellent communication and stakeholder management skills, with the ability to collaborate across technical and business teams

Preferred Skills

• Familiarity with workplace experience platforms, service delivery management systems, GIS (Geographic Information System) and integrated analytics tools
• Experience working in global or matrixed organizations
• Understanding of agile delivery frameworks and user-centered design principles
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 174,250.00 - $205,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”