Manager, Loan Servicing Platform

JOB TITLE: Manager, Loan Servicing Platform

LOCATION: New York/ New Jersey (Hybrid)

REPORTS TO: Head of Data Company

The Company

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role

As we evolve as a company we are looking for an experienced leader of the loan account management systems to elevate our loan account management functionality. You will be responsible for high-scale operation system that processes more than one million active loans a day, and growing. Reporting to the Head of the Core Company you will hold a key leadership role managing the backoffice processes for Sunbit core business area.

You will be responsible for defining the core capabilities of our loan account management system, ensuring it is compliant and ready to support our future products and servicing needs. Along with owning these definitions you will lead us through a modernization of our loan account management system. You will work directly with multiple members of our leadership team given the importance of this role.

What you’ll own:

• Defining the system logic, working with the product and engineering teams to implement
• Leading the modernization of our loan account management system, ensuring it is ready for future product capabilities
• Support the end-to-end lifecycle for new loan products, ensuring product definitions (interest rates, grace periods, fees) are accurate in the system.
• Loan lifecycle definitions and management
• Providing loan account management capabilities to support all of Sunbit servicing needs
• Serve as the subject matter expert driving research, evaluation, and development of new technologies and capabilities
• Experience writing not just business procedural documents but also technical briefs for product and engineering

What You’ll Bring:

• Demonstrated excellence in managing loan account systems, with a proven track record of changing our system capabilities
• Deep experience with loan account management components and how they integrate
• Strong regulatory fluency understanding TILA
• Experience modernizing/ replatforming an existing loan account management system a plus
• Nice to have: experience with implementing a modern account core

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a salary of $150,000- $175,000 per year for this role
• This role will also be granted company equity via stock options and a yearly performance bonus

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Team based strategic planning + Team owned deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.

We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.

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