Customer Success and Solutions Advocate

This opportunity is with WorkUp, a portfolio company of Menlo Ventures

Work·up (noun)

1. a diagnostic examination of a patient.

2. a period of training or preparation, typically for a specific operation.

The company

WorkUp is a technology platform focused on providing health systems the tools they need to expand, engage and convert their clinical talent pipeline.

Healthcare is facing a dire clinical workforce shortage. More than 20% of clinical healthcare jobs sit unfilled, resulting in high cost temporary staffing, delayed services, and even facility closings. Exacerbating the problem is a complex talent pipeline, managed by different teams across multiple tools, excel and paper. Even the most modern CRMs are too complicated and time intensive for thinly stretched talent facing healthcare teams.

WorkUp is led by entrepreneurs who’ve collectively launched and scaled five successful tech platforms. WorkUp combines automation and AI native tools to futureproof healthcare’s talent-facing initiatives. WorkUp is backed by accomplished investors at Menlo Ventures and Fika Ventures.

The role

WorkUp is looking for a versatile Customer Success & Solutions Advocate to drive partner-facing initiatives and coordinate internal capabilities. As an early member of the team, this role will be critical to the development of the organization. This team member will be a Swiss army knife, expected to handle a wide array of challenges and opportunities from understanding partner needs, to owning and improving internal workflows, all with the goal of helping clinicians find great careers with our healthcare partners.

Core Responsibilities

• Own key relationships: Build relationships with partners, understand their critical needs, workflows, and data gaps/capabilities
• Translate customer feedback into product insights: Work with WorkUp’s product teams to understand & provide feedback on platform capabilities
• Leverage data to drive outcomes : Integrate internal and external data sets to measure outcomes and identify opportunities to improve
• Keep an AI-native mindset: Use the latest tools to find ways to grow personal and team impact
• Grow our footprint: Build partner and community relationships and attend events aimed at expanding talent capture
• Build with the founding team: Understand WorkUp’s vision, mission. Co-lead initiatives to achieve audacious goals

Qualifications

• Self-starter: Motivated by impact, hungry to deliver results, and energized by building from the ground up
• Strong communicator and coordinator: Skilled in managing internal and external relationships with clarity and empathy
• Highly organized: Able to own multiple work streams concurrently
• Comfortable with ambiguity: Able to problem-solve and adapt quickly
• Analytical prowess: Comfortable working with data to inform decisions; Excel or SQL experience is a plus
• AI fluent: Familiarity with and curiosity about emerging productivity and automation tools
• Business foundations: Minimum of 2–3 years in customer success, management consulting, or a Fortune 500 rotational program

What We Offer

• Salary range: $80,000 - $140,000
• Opportunity for generous equity
• Passionate founding team with a track record of success and deep backing from accomplished investors
• Premium medical, dental and vision plans, 401K
• Hybrid (NYC) remote / office environment with a WFH Stipend ($1000/yr)
• Unlimited PTO

$80,000 - $140,000 a year