Hardware Refresh Consultant

Job Description

Insight Global is seeking a Hardware Refresh Consultant to join one of our large financial services clients in New York City. This individual will provide hands-on desktop support to ensure seamless device replacements, upgrades, and end-user transitions. The consultant will work directly with end users, coordinating hardware deployments, system configurations, and post-refresh support to minimize downtime and ensure a positive user experience. The ideal candidate is customer-focused, detail-oriented, and comfortable working in fast-paced environments that require both technical expertise and strong communication skills. This is a fully onsite opportunity in their Midtown, NYC office 5 days a week.

-Perform hands-on hardware refresh activities including device deployment, workstation setup, and peripheral connectivity.

-Install, configure, upgrade, and replace desktops, laptops, monitors, and related hardware.

-Provide white-glove, desktop-level support to end users during hardware refresh cycles.

-Troubleshoot hardware, operating system, and basic application issues post-deployment.

-Document refresh activities, asset information, and issue resolution in ticketing systems.

-Coordinate device swaps, data transfers, and user readiness activities.

-Escalate complex technical issues to senior support teams as needed.

-Test and validate refreshed devices to ensure full functionality prior to handoff.

-Maintain professionalism while supporting users in a high-visibility financial services environment.

-Perform related duties consistent with the scope of the hardware refresh program.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-Strong knowledge of computer hardware, Windows operating systems, and device setup.

-Experience installing, reconnecting, and troubleshooting PCs, monitors, and peripherals.

-Excellent communication and customer service skills.

-Ability to perform light physical activity (lifting, reconnecting, moving equipment).

-Self-motivated, reliable, and able to work independently or as part of a team.