Order Management Specialist

About NECI

NECI is the leading Digital Automation solutions provider transforming manufacturing, lab operations, process development and process control across a range of process industries in Northeast. NECI relentlessly seeks to drive the outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.

Here's What You Will Get:

• Highly competitive Medical and Dental Insurance
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Pet Insurance
• Unlimited PTO policy
• 10 Paid Holidays
• 12 weeks Paid Maternity Leave
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee Referral Bonus
• Professional Development Reimbursement
• NECI paid Basic Life & Short-Term, Long-Term Disability Insurance

The Role

An Order Management Specialist is responsible for tracking, logging new purchase orders, order entry and monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.

Duties and Responsibilities

• Stay connected with Account Sales Representative to resolve customer inquiries, process all customer orders, shipment of products, and ensure accuracy for all processes through delivery.
• Verify all data entries and prepare proactive query reports daily and manage all shipment and responses to inquiries for all status order and resolve all customer issues. Prepare specific customer reports as required to attend weekly customer meetings to review order status.
• Monitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookings
• Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management processes.
• Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Provide an interface with finance department and manage all customer records & newly created customer set ups and manage all incoming purchase orders from various email locations.
• Monitor and process all returns according to financial requirements and ensure ISO 9000 compliance.
• Assist in maintaining customer master ship-to/Bill-to addresses in the ERP system.
• Ensure data accuracy for all EDI orders (pricing errors, tax jurisdiction, part numbers, warranties, etc.)
• Coordinate with freight forwarders/carriers and international logistics department to arrange for the movement of materials.
• Create report on service, inventory positions, WOS, POS, open orders, and sales sheets.
• Determine accurate shipping and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer deliver and method shipment requests for all items ordered.
• Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained.
• Coordinate with supply chain, production, quality, finance, and sales on matters including but not limited to order status, requests to expedite/prioritize orders, specialist shipping instructions, contracts, credit issues, pricing discrepancies, and product availability

REQUIREMENTS

• Bachelor’s degree or equivalent industry experience.
• Minimum of 3 years customer service -related experience.
• Experience working with (Salesforce and Oracle preferred).
• Experience using the Microsoft Office Suite of products (Word, Excel, Outlook
• Demonstrated written/verbal communication skills.
• Demonstrated strong organizational skills.
• Proven ability to handle multiple tasks and move between activities that require immediate response.
• Ability to be self-directed and contribute to a high performing work team while being team and goal oriented.
• Demonstrated ability to build relationships with functional stakeholders.
• Motivated and positive team player
• Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.
• Must be able to function in a fast-paced, demanding, ever-changing environment.
• Well-developed conflict management skills
• Demonstrated problem solving and decision-making skills while deploying sound judgement

A starting annual salary between $55,000 – $61,000 based on level of previous experience.

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.