Manager

We're looking for a dynamic, experienced Manager to lead our team at Mr. Purple. If you're passionate about hospitality, thrive in a fast-paced environment, and know how to bring out the best in a team, we want to talk to you. As Manager, you'll play a pivotal role in the day-to-day operations, ensuring seamless service, a great guest experience, and the high standards Mr. Purple is known for.

Responsibilities...

• Operations Management
• Be accountable for all facets of the operation including the following:
• Perform shift “walk throughs” in order to assess staffing, maintenance, cleanliness, zoning and any special needs
• Master computer register – front and back of the house operations
• Master all job functions of the property – front and back of the house
• Master use of equipment and utensils related to the operation
• Manage atmosphere of the property including lighting, music, and temperature levels
• Assist General Manager in managing inventory and equipment including identifying needs, communicating to appropriate individuals for ordering, maintenance, or repair, ensuring adequate par levels, and documenting accordingly on computer register system, etc. on a daily, weekly, or monthly basis as needed
• Maintain cleanliness throughout on-site and off-site premises.
• Maintain clean and orderly work areas throughout shift and leave it ready for business for the following shift
• Financial Management
• Assist General Manager in all financial aspects of the operation including the following:
• Master all financial procedures
• Verify all daily sales transactions
• Make bank deposits based off a corporate approved schedule
• Authorize comps and voids for service personnel
• Review sales data and make appropriate adjustments
• Develop strategies to control costs
• People Management
• Develop employees in areas including personal growth, operational and financial knowledge and skills, interpersonal skills, teamwork, and organizational techniques
• Assist General Manager in creating effective work schedules for appropriate staff
• Review and amend agenda for shift service meetings to be conducted by shift supervisor
• Assist General Manager in scheduling, conducting and documenting employee reviews according to standing operating procedure
• Identify, address and document individual employee discipline problems according to standing operating procedure
• Manage employees in a fair and equitable manner
• Guest Relations Management
• Address guest complaints and problems effectively and courteously on an as needed basis
• Confirm guest reservations to forecast guest count and ensure smooth shift operation
• Determine when to and proceed to discontinue liquor service to an intoxicated guest while advising co-workers on how to responsibly handle situation
• Establish a rapport with guests to promote good will and solicit opinions and ideas
• Compliance
• Assure Compliance with and uphold applicable policies and requirements of employment laws and Gerber Group policy and procedure including the following:
• Complete opening sanitation checklist, assign sanitation projects to hourly staff, and adhere to sanitation guidelines as prescribed by standing state and city codes
• Maintain quality standards including consistency and presentation
• Ensure proper storage according to standing operating procedures
• Adhere to standing “zoning” procedures
• Maintain a clean and orderly work area to ensure safety
• Reporting
• Document appropriate information in Management Log Book/Software Programs and review daily
• Read appropriate Intercompany Memorandums
• Review pertinent Rating Reports and make appropriate adjustments
• Complete a daily labor report according to standing operating procedure
• Recruitment
• Assist General Manager in interviewing, hiring, documenting, and training new front of the house employees
• General
• Complete projects as assigned in a timely manner
• Communicate problems to appropriate supervisor and/or managers immediately
• Attend appropriate management meetings and periodic informational meetings
• Research current industry trends and effect changes accordingly
• Cultivate personal growth and entrepreneurial skills based on reviews and feedback from supervisors
• Maintain a well-manicured appearance and persona that reflects the established image of the company

Requirements

• 3+ years of management experience in a full-service hospitality operation, or an equivalent combination of training and experience
• Proficiency in Microsoft Office and Computer functions in general
• Expertise knowledge of POS (Point of Sale) systems

Must be willing and able to

• Complete and obtain training and proper document of state and city sanitation certificate
• Complete management training program
• Work a variable and flexible schedule which may include nights, weekends and holidays