IT Quality Assurance Lead/Business Analyst

CTG is seeking to fill an IT Quality Assurance Lead/Business Analyst position for our client.

Location: Buffalo, NY (Hybrid Remote)

Duration: 9 months

Duties:

• Serve as the lead business analyst for CAC/CDI initiatives, partnering with Project Management, clinical leadership, IT, Compliance, and vendor teams.

• Conduct current-state and future-state workflow analysis across HIM, Coding, CDI, Case Management, and Revenue Integrity functions.

• Develop detailed process maps, swimlane diagrams, and value-stream maps to identify inefficiencies and automation opportunities.

• Lead requirements elicitation, documentation, and validation for business, functional, data, integration, and compliance needs.

• Maintain traceability matrices linking business requirements to design, build, testing, and validation.

• Support change management, training, and adoption efforts related to CAC/CDI system deployments.

Skills:

• Strong knowledge of ICD-10-CM/PCS, CPT/HCPCS coding, clinical documentation workflows, and hospital/professional revenue cycle operations.

• Proficiency with Microsoft Visio, Excel, Word, and other documentation tools.

• Excellent stakeholder facilitation, workflow analysis, and documentation skills.

Experience:

• 5+ years of healthcare business analysis experience including workflow mapping, requirements elicitation, gap analysis, and productivity assessments.

• Experience supporting enterprise CAC/CDI technology implementations preferred.

Education:

• Bachelor's degree in Operations Management, Business, Project Management, Information Management, Healthcare Administration, Information Systems, or related field.

• Master's degree and/or business analysis certifications (CBAP, CCBA, PMI-PBA) preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at [email protected] . Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.