Specialist, Client Intelligence
Chanel
New York, NY
Specialist, Client Intelligence – Fragrance & Beauty
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role: The CHANEL Fragrance & Beauty (F&B) Client Intelligence Team is seeking an analytical, resourceful and detail-oriented Client Intelligence Specialist to join the team. In this role, the F&B Client Intelligence Specialist will be instrumental in supporting client-centric strategies by transforming data into actionable insights for our Multi-brand Retail Partners: developing client profiles, monitoring client trends, supporting targeting for client engagement initiatives and analyzing their impact — all in service of driving client engagement, loyalty, and business growth.
What impact you can create at CHANEL:
Client Insights & Reporting:
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate .
Compensation:
About the role: The CHANEL Fragrance & Beauty (F&B) Client Intelligence Team is seeking an analytical, resourceful and detail-oriented Client Intelligence Specialist to join the team. In this role, the F&B Client Intelligence Specialist will be instrumental in supporting client-centric strategies by transforming data into actionable insights for our Multi-brand Retail Partners: developing client profiles, monitoring client trends, supporting targeting for client engagement initiatives and analyzing their impact — all in service of driving client engagement, loyalty, and business growth.
What impact you can create at CHANEL:
Client Insights & Reporting:
- Support creation of client profiles, utilizing demographic, behavioral, and transactional data
- Deliver regular reports and benchmarks on client behavior, KPIs, and segmentation trends
- Translate data into clear insights that support business stakeholders in decision making and action planning
- Support client activation of MBR Partner Client Data
- Leverage client segmentation framework and ongoing insights to build targeted audiences for acquisition, engagement, and retention activations in line with F&B strategic priorities
- Execute client targeting in partnership with retailers and CHANEL tech, ensuring security and timeliness
- Continuously refine targeting approaches
- Recommend innovative methods to scale activation
- Analyze campaign results, measuring incremental impact against a control group and ROI
- Identify opportunities for improvement and create feedback loops where insights from campaign analysis feed future targeting strategies
- Develop regular, high-level reporting of key client metrics and support the creation of by-retailer client recap presentations and executive summary reports to support strategy development and action planning
- Support deep dive client studies alongside the F&B Client Intelligence Team and business partners, extracting key, actionable findings and with intent to answer strategic questions and guide/influence decision making
- Manage self-service client insights tools to support business partner autonomy
- Recommend and implement database enhancements in partnership with CHANEL Tech team and database provider to enable optimal efficiency and scale
- Strong analytical foundation; blend of database knowledge, analytical and problem-solving skills
- Advanced data modeling and data manipulation skills
- Ability to utilize analytical, statistical, and programming skills to glean insights from large data sets
- Experience navigating a database architecture to enable optimal front-end analytics
- Proactively implement solutions to achieve scale in data analysis and data extraction
- Highly driven, self-motivated, results-oriented, strategic thinker
- Proactive with strong time management, organization and prioritization skills
- Demonstrated strength in communication and influencing skills; not only written and verbal, but also in the engagement of internal and external business partners
- Strong interpersonal and communication skills and collaborative mindset
- Strong Proficiency in data visualization tools (e.g., Power BI or Tableau) and familiarity with programming languages (SQL, Python) and CRM platforms (Salesforce or similar) is a plus
- Minimum of 2 years of relevant experience; Client and/or Data Analytics experience strongly preferred
- Effective and proven communciation skills, both written and verbal along with presentation and facilitation skills
- Industry knowledge, retail experience and/or experience working with luxury and/or global brands and an understanding of client-centric marketing strategies a plus
- Strong proficiency in Microsoft Office programs (Advanced Excel, PowerPoint)
- Demonstrated capabilities of working with data through experience and skills/tool knowledge (Power BI, Tableau, Looker)
- Quick learner – ability to train on and learn new tools
- Role based in New York City, requires minimum of 3 days in-person office presence in our Midtown Manhattan office
- Minimum of 2 years of relevant Client Intelligence experience; Client and/or Data Analytics experience strongly preferred; Looker, Power BI or equivalent experience required
- Bachelor’s degree strongly preferred (major/concentration in a quantitative field – e.g. Data Science, Data Analysis, Business, Mathematics, Statistics, Economics, Computer Science, Engineering, or related field, preferred)
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate .
Compensation:
- The anticipated base salary range for this position is $58,200-$100,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Posted 2026-03-07
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