Flagship Studio Manager

Job Description

Job Description

About Heyday

Were Heyday, a fast-growing skincare brand transforming the facial experienceand were just getting started. Over the past ten years and 1 million facials later, weve proven that consistency and personalized care are the keys to unlocking real skin progress. But at Heyday, its not just about skin. Its about building a community of passionate professionals dedicated to helping others feel confident and empowered in their skin journey.

Weve been named Best Facial by New York Magazine and Cosmopolitan , but the real win is creating an inspiring, growth-oriented workplace for our team. Whether youre an esthetician, shop leader, or part of our corporate team, youll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, were always looking aheadbecause the best is yet to come. Ready to be part of whats next?

About the Role

As a Flagship Studio Manager at Heyday, you will lead and inspire the team at one of our most high-profile locations, ensuring operational excellence, an exceptional guest experience, and strong business performance. You are a strategic and hands-on leader who thrives in a fast-paced, client-centric environment.

You create a culture of accountability, collaboration, and continuous improvement while championing Heydays mission and values. With a passion for skincare and hospitality, you bring an eye for talent, a head for business, and a heart for peoplebuilding a team that feels empowered, supported, and motivated to succeed.

What Youll Do

Team Leadership & People Development

• Lead, mentor, and support the studio leadership team, including Assistant Managers and Leads, to create a culture of high performance, collaboration, and engagement.

• Partner with the People Team to identify future leaders, support internal mobility, and implement development plans that help team members grow within Heyday.

• Act as a hands-on resource and role model, providing ongoing coaching, performance management, and conflict resolution as needed.

• Foster an inclusive, equitable studio culture where every team member feels seen, supported, and set up for success.

Operational Oversight

• Ensure consistent execution of Heydays SOPs, policies, and high standards for the client experience.

• Monitor key studio performance metrics (e.g., P&L, utilization, client retention, productivity) and take proactive steps to meet or exceed goals.

• Oversee efficient scheduling, labor optimization, and inventory management to drive operational excellence and cost control.

• Collaborate with Regional Educators to ensure seamless Skin Therapist onboarding, education, and training within the studio.

Business & Financial Acumen

• Own and manage the studios P&L, driving top-line revenue, managing labor and operational costs, and improving profitability.

• Conduct regular business reviews with your leadership team, using insights to implement strategic actions that improve performance.

• Maintain an active presence on the floor to understand team dynamics, client feedback, and operational needs firsthand.

Client Experience & Brand Stewardship

• Champion Heydays service philosophy and ensure every client receives a personalized, high-quality experience from start to finish.

• Be a visible ambassador of the Heyday brandengaging with clients, supporting membership initiatives, and ensuring brand consistency throughout the studio.

• Collaborate with local teams to support community partnerships, in-studio events, and grassroots marketing efforts that drive awareness and client acquisition.

The Ideal Candidate

• 3+ years of experience as a Studio Manager, General Manager, or equivalent leadership role in a high-growth retail, hospitality, or wellness environment.

• Proven ability to lead and develop high-performing teams in fast-paced, client-facing settings.

• Strong financial and operational acumen, with direct experience managing a P&L and driving business results.

• Confident communicator with the ability to coach, inspire, and lead by example.

• Exceptionally organized and detail-oriented, with a solutions-oriented mindset.

• Passionate about skincare, wellness, and delivering memorable client experiences.

• Proficient in Microsoft Office and Google Suite; experience with POS, payroll, and scheduling systems is a plus.

Perks & Benefits

• Competitive salary and bonus opportunities

• Health, dental, and vision insurance

• 401(k) plan

• Employee discounts on services and products

• Leadership development opportunities

• A vibrant, supportive, and skin-loving team culture

At Heyday, we believe everyone deserves to feel good in their skinand that includes our team. Were committed to creating an inclusive, equitable environment where every team member can thrive and do their best work. Heyday is proud to be an equal opportunity employer and welcomes individuals from all backgrounds, identities, and experiences.