Property Claims Field Adjuster - Personal Lines Insurance
- Primary - Nassau County
- Secondary - Suffolk, Queens, and Kings Counties
- Conduct thorough and prompt in-person field inspections to support resolution of first party property claims within company guidelines and standards.
- Deliver outstanding customer service to Kingstone customers and agents.
- Engage in negotiations with contractors and service providers as necessary to ensure appropriate claim outcomes.
- Collaborate with the Desk Adjusting team to investigate claims, identify the causes of loss, and document damages.
- Assist in the oversight of Third-Party Administrators, Independent Field Adjusters, and other service providers, as necessary.
- Mentor and train claims colleagues as needed in Xactimate and damage estimation.
- Be available to work additional hours, including weekends, to assist with the department’s catastrophe response.
- Review third party estimates to ensure proper evaluation and payment of the claim.
- Bachelor's degree (preferred but not required).
- Continued insurance education and/or designations (preferred but not required).
- 5+ years of field adjusting experience handling Personal Lines Property Claims for an insurance carrier (strongly preferred).
- Experience working for an independent adjusting company or third-party administrator will be considered.
- Expertise in Property/Homeowners claims including coverage, investigation, reserving, and claim resolution.
- Requisite knowledge of construction.
- Ability to accurately scope property losses and write estimates utilizing the Xactimate platform.
- A self-starter mentality with high work standards and the ability to work independently to meet/exceed goals and expectations.
- Strong team orientation and ability to collaborate effectively with peers and colleagues.
- Prior experience working with contractors, service providers, and public adjusters.
- Excellent verbal and written communication skills.
- Strong negotiation and conflict resolution skills.
- Ability to secure licenses in NY and all states where Kingstone policies are written.
- Valid driver’s license.
- Comprehensive health benefits
- Life and disability insurance
- 401(k) with company match
- Company vehicle
- Paid parental leave
- Paid vacation, paid holidays, and birthday off
- Peer recognition program
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