Product Manager - Senior Associcate

Job Description

Are you energized by the opportunity to shape the future of payments and commerce? At JPMorganChase, you'll have the rare chance to conceptualize and build transformative fintech platforms from the ground up, working alongside some of the most talented product minds in the industry — all while making a meaningful impact on tens of millions of customers.

As a Senior Associate Payments Wallet Product Manager in the Connected Commerce, Wallets and Lending team, you drive product strategy and execution for wallet and money movement experiences. You translate customer needs into prioritized roadmaps, align partners across business and technology, and deliver improvements that are secure, reliable, and easy to use. You use data and customer insights to make decisions, and we support you with mentorship, visibility, and opportunities to grow your scope.

Job responsibilities

• Own the product roadmap for wallet and payments capabilities, balancing customer value, risk, and business outcomes
• Define product requirements, user stories, and acceptance criteria that enable high-quality delivery
• Partner with design and research to validate customer problems, test solutions, and improve user journeys
• Collaborate with engineering to plan releases, manage trade-offs, and remove delivery blockers
• Establish success metrics and dashboards, and use experiments to optimize conversion, engagement, and reliability
• Lead cross-functional alignment with operations, legal, compliance, and risk partners to ensure safe product delivery
• Drive lifecycle management for features, including adoption plans, incident learnings, and continuous improvement
• Manage stakeholder communications, including executive-ready updates on progress, risks, and decisions
• Identify opportunities to simplify customer experiences and reduce friction in money movement flows
• Monitor industry trends in digital wallets and payments to inform prioritization and differentiation

Required qualifications, capabilities, and skills

• 5+ years of product management experience delivering customer-facing digital products
• 3+ years of experience in payments, wallets, or money movement products (consumer or small business)
• Demonstrated experience building and scaling products from discovery through launch and iteration
• Proven ability to translate customer insights and data into clear product requirements and prioritization
• Experience working in agile delivery teams with engineers, designers, and analytics partners
• Strong analytical skills, including defining key metrics and using data to guide decisions
• Experience partnering with risk, compliance, legal, and operations teams in regulated environments
• Excellent written and verbal communication skills, including executive-level storytelling and status reporting
• Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience with digital wallet funding, transfers, peer-to-peer payments, or checkout experiences
• Experience with authentication, fraud prevention, or transaction monitoring considerations in payments
• Experience launching features through controlled rollouts, experimentation, and A/B testing
• Familiarity with API-enabled product platforms and partner integrations
• Experience managing dependencies across multiple delivery teams and shared platforms
• Master’s degree in business, engineering, or a related field
• Demonstrated ability to influence without authority across complex stakeholder groups

 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.