Solution Engineer - GenAI

Location:

Job Summary

Collaborates with line of business partners to analyze business processes, identify improvement opportunities, and design, build, test, and release Generative AI solutions using platforms such as KeyIQ (GAI) and Copilot Studio (CP7). Partners with stakeholders to translate business requirements into secure, scalable AI solutions leveraging enterprise-approved platforms. Recommends solutions and direction in designing, configuring, testing, and implementing GenAI solutions to meet defined and anticipated requirements with high-quality builds delivered on time and on budget. Supports root cause analysis and debugging of AI solutions to meet SLA expectations.

Essential Functions

• Collaborate with LOB partners to analyze business processes, identify GenAI opportunities, and define solution requirements.

• Design, configure, test, and deploy Generative AI solutions using Copilot Studio (CP7) and KeyIQ (GAI).

• Build and refine prompts, conversation flows, tools, and orchestration logic to deliver effective AI-driven experiences.

• Integrate GenAI solutions with enterprise systems and data sources using platform-provided capabilities.

• Execute required testing (functional, regression, and risk-aligned) to ensure solution quality, accuracy, and reliability.

• Support root cause analysis, troubleshooting, and debugging of AI solutions to meet defined SLAs.

• Partner with cross-functional teams (AI CoE, architecture, security, data, and risk) to ensure solutions align to standards and leading practices.

• Ensure solutions comply with CoE guidelines, security controls, data handling requirements, and change management processes.

• Participate in Agile teams to deliver iterative enhancements and improvements across an AI solution portfolio.

• Communicate solution designs, tradeoffs, and outcomes clearly to both technical and non-technical stakeholders.

• Facilitate in-person and virtual working sessions to gather requirements, review designs, test outcomes, and resolve issues.

• Maintain appropriate documentation for solution design, testing, deployment, and operational support.

• Stay current with GenAI platform capabilities and emerging best practices to continuously improve solution effectiveness.

• Perform other duties as assigned; responsibilities may change at any time with or without notice.

• Comply with all KeyBank policies and procedures, including acting professionally, ethically, and in the best interests of KeyBank and its clients.

Education

• Bachelor's Degree or equivalent experience (required)

Work Experience

• Experience with Generative AI solution development, conversational AI, prompt and orchestration design, and/or AI-enabled process transformation (preferred)

• Experience supporting solutions in production environments (preferred)

• Familiarity with Agile delivery methodologies (preferred)

• Experience in banking or other regulated industries (preferred)

Skills

• Leverage platforms to rapidly develop and deploy business solutions.

• Participate in Agile teams to deliver iterative improvements and manage change effectively.

• Ensuring solutions adhere to IT policies, change management, and security standards.

• Excellent written and verbal communication skills. Communicate effectively with technical and non-technical audiences.?Ability to successfully facilitate meetings - including information sharing and call to action outcomes.

• Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions. Analytical thinker and problem-solver.

• Ability to use tools to analyze workflows and identify opportunities for automation and improvement.

• Support multiple projects, tasks, and responsibilities concurrently.

• Design and implement Generative AI solutions using Copilot Studio (CP7), KeyIQ (GAI), and related enterprise AI platforms, including conversational workflows, prompts, and orchestrations.

• Staying current with emerging technologies and continuously improving solution design.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/26/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.