Compliance Manager - Enterprise Fraud and Disputes

Location:

Job Summary

The Compliance Manager will be a member of the Enterprise Fraud and Disputes team within Compliance Risk Management. They will provide subject matter expertise of federal regulations and second line of defense oversight for all dispute and fraud-related processes and products across Key, with a particular focus on supporting the Enterprise Fraud Services line of business. Additionally, the Compliance Manager will conduct compliance monitoring and testing to ensure compliance risks are mitigated according to Key's Risk & Control Self-Assessment (RCSA) Procedures and applicable policies. The Compliance Manager will research, interpret and assist with applying laws and federal regulations to applicable line of business processes, controls and systems.

Essential Functions

• Provide subject matter expertise to the first line of defense for all fraud and dispute-related functions across the enterprise. Oversight of first line of defense functions responsible for management of technology/applications supporting fraud and disputes processes is also applicable for mitigation of compliance risk.

• Conduct compliance monitoring and risk assessments to proactively identify process improvements or control gaps and facilitate necessary changes.

• Provide strong oversight to the first line of defense for timely and sustainable remediation of findings, including completion of second line of defense verification activities (includes transaction level testing).

• Assist with internal and external regulatory compliance exams/audits.

• Develop relationships of trust and confidence with the designated lines of business.

• Provide oversight and monitoring of line of business processes, risks and controls.

• Keep abreast of new laws, regulations and enforcement actions. Conduct applicable gap analyses and facilitate necessary changes.

• Assist with corporate policy and training development.

• Educate and provide consultative advice on assigned regulations.

• Provide independent review and challenge on various line of business activities.

• Participate in or lead various projects related to mitigating risk to Key.

Required Qualifications

• Bachelor's Degree required; Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) preferred.

• Minimum 5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience (required).

• Demonstrated knowledge of the banking industry, particularly as it relates to fraud risks and handling of customer claims/disputes (required).

• Demonstrated knowledge of federal laws and regulations including, but not limited to, Regulations E, Z, CC, V, E-Sign Act, and UDAAP.

• Strong verbal and written communication skills; ability to work with all levels of management with a focus on collaboration and relationship management.

• Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.

• Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes.

• Proven ability to work well in a team environment.

• Strong risk assessment, monitoring, and testing skills.

• Sound decision-making skills; able to make decisions independently and quickly.

• Strong research skills coupled with strong problem solving/analytical skills.

• High level of attention to detail.

• Desire for continuous learning, including utilization of technology for increased efficiency.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/17/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.