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Director of Operations

Hyatt Hotels
New York, NY
Description

If you like to have fun while being a high performer, this is the job for you!

Dream Downtown hails its 1960s role as the National Maritime Union headquarters. Inside, you are greeting by a lobby that seems to buzz with energy as if alive on its own; a glass-bottomed swimming pool floating in the ceiling high above; pockets of guests and locals alike catching up over cocktails or being mesmerized by their gadgets.

As much a place to play as it is to stay, our downtown hotel offers everything today's urban traveler seeks for buttoning down, loosening up, or a little of both: 314 loft-style guest rooms and suites, luxurious amenities, unique event spaces and a friendly (if slightly overeager-to-please) staff that knows the ins and outs of everything NYC. Plus, all the dining and nightlife you could ask for, built right in.

Position Summary

The Director of Operations is responsible for driving hotel profitability through revenue growth, cost control, guest satisfaction, and employee development while maintaining the integrity of hotel operations and brand standards.

Key Responsibilities

• Tour operating departments daily and implement adjustments through department heads.

• Ensure consistent delivery of brand standards and service culture across all departments.

• Monitor operational performance, guest feedback, and financial metrics to drive continuous improvement.

• Maintain the cleanliness and maintenance of the physical property through regular inspections and preventive maintenance programs.

• Be present in public areas during peak times to engage with guests and provide assistance as needed.

• Meet all financial review deadlines and corporate program requirements.

• Ensure departmental productivity aligns with budgeted targets.

• Oversee invoice processing and ensure timely submission of financial documents according to the monthly accounting calendar.

• Partner with the Revenue Director to review forecasts and align staffing with projected demand.

• Build, mentor, and develop a high-performing management team.

• Conduct weekly staff meetings and training sessions for department managers.

• Recruit, interview, coach, counsel, and discipline management personnel according to company SOPs.

• Support management trainee development and succession planning.

• Foster a culture of collaboration, accountability, innovation, and inclusion.

• Partner with Sales & Marketing, Finance, and Human Resources to support business objectives.

• Collaborate with outsourced F&B partners to coordinate events and operational needs.

• Lead short- and long-term planning for Rooms operations (front and back of house).

• Inspect guest rooms regularly (weekly at a minimum) with Housekeeping and Engineering leadership.

• Ensure compliance with all hotel policies, procedures, and brand standards.

• Oversee hotel safe procedures, security processes, and monthly audits.

• Perform additional duties as assigned by the General Manager.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Paid Time Off

• Medical, Dental, Vision Insurance Packages

• Retirement Savings Plan (401K) with company match

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and other local discount

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Eligible for Annual Incentive Program

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

Salary Range: $116,900-$135,000 annually. Actual compensation will be determined based on the candidate's skills, experience, and qualifications.

Qualifications
• At least 5-6 years of progressive hotel leadership experience required; Bachelor's degree preferred.

• NYC union experience preferred.

• Must be availabletowork weekends

• Experience working within a lifestyle hotel environment with nightlife operations preferred.

• Hyatt experience preferred and Opera Cloud experience preferred.

• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests.

• Must demonstrate strong listening skills and the ability to understand and clarify concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Must approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

• Must attend all required hotel meetings and training sessions.

• Must participate in Manager-on-Duty (M.O.D.) coverage as required.

• Must maintain regular attendance in compliance with hotel standards and scheduling needs.

• Must maintain high standards of personal appearance and grooming.

• Must comply with hotel standards and regulations to encourage safe and efficient operations.

• Must be effective in handling problems, including anticipating, preventing, identifying, and solving issues as necessary.

• Must be able to understand and evaluate complex operational and financial information from multiple sources.

• Must maintain confidentiality of sensitive information.
Posted 2026-02-18

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