RWCAR - Temporary Food & Beverage Coordinator

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BEGIN YOUR ROSEWOOD JOURNEY

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotels and Resorts is looking for a Food and Beverage Coordinator. The Food and Beverage Coordinator is responsible for for the delivery of high service standards, with strong focus in reception and reservations, business development and administration of all reservations for the Café Carlyle, Bemelmans Bar, The Gallery and Dowling’s at The Carlyle. This position must always remain flexible regarding working hours and shift patterns, which may differ in times of high business level.

KEY RESPONSIBILITIES

• Support F&B Managers operationally, being present in venues as required to deliver guest service experiences.

• Possess full and accurate information about all Food and Beverage venues, promotions, and special events.

• Handle reservations and inquiries for all Food and Beverage venues, prepare offers and contracts for groups.

• Advise and recommend Food and Beverage choices to guests, liaising with Executive Chef and the culinary leadership team.

• Ensure accuracy of invoicing, contract, and financials reporting.

• Track reservation and private event pacing to ensure growth and yield of space.

• Maintain client contact, on a regular basis to cultivate business relationships thus build repeat business.

• Gain maximum revenue and profitability by implementing and maintaining floor table management systems and liaising with agents, in-house concierge, and external concierge teams to yield the spaces.

• Ensure all reservation and table management systems have the most update information clearly indicating all notes and preferences for guests. Proceed with table allocation if needed.

• Handle ticket sales for special events.

• Actively assist in promoting Food and Beverage venues and special events by providing full and detailed information.

• Liaise where necessary with Sales and Marketing of the hotel to support guest reservations and inquiries.

• Use negotiation skills, price, and confirm business to meet overall sales budget and profit targets.

• Complete and maintain up to date quarterly competitor analysis in product, price and events and communicate to Food and Beverage department heads.

• Assist venue managers to drive guest satisfaction program by providing consistent guest experiences and guest recognition.

• Monitor and action guest feedback proactively, follow up on any complaints/inquiries/ opportunities

• Liaise closely with Event Managers to ensure competent hand-over of all client files and that clients’ requirements and expectations are met.

• Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Qualifications

• Previous experience of 2 year in a similar role at a luxury or ultra-luxury property. or independent restaurants
• Flexibility to work weekends and holidays as required.
• Excellent reading, writing and oral proficiency in the English language. Additional languages a plus.
• Excellent organizational skills
• Proactive and self-motivated
• Must be computer literate (MS WORD / MS EXCEL / Open Table/Tock / Sevenrooms)
• Must have the drive and passion to succeed at the highest level.
• Have the ability to multitask and work under pressure.

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.