Analyst, Total Rewards

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Total Rewards

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.


Overview
The Analyst, Benefits Delivery is responsible for supporting the delivery and administration of Mastercard’s benefits and wellbeing programs across Canada, Puerto Rico, and the United States. This role manages the operational and administrative components of North America benefits plans and partners closely with key stakeholders—including GBSC (Global Business Solutions Center), Payroll, TPRM (Third Party Risk Management), People & Capability Technology, Legal, and other internal teams—to ensure programs are executed accurately, compliantly, and on time.
This is an exciting opportunity to drive impact within a growing Total Rewards team at Mastercard.
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Responsibilities

• Deliver benefit programs end to end for Canada and Puerto Rico, and support select U.S. programs, including but not limited to: Core Life Insurance, AD&D, BTA, Personal/Excess Liability, Long Term Care, Executive Health Physicals, Corporate Athletic Program, Fitness Reimbursement, Critical Illness, Hospital Indemnity, ID Theft & Legal, Auto & Home, Short and Long Term Disability.
• Manage relationships with benefit vendors, including onboarding, ongoing performance monitoring, and coordination with Third Party Risk Management.
• Partner with GBSC HR to support ongoing program administration, ensuring smooth and timely delivery of local programs.
• Provide analytical support for Benefits Delivery initiatives, cyclical processes, and ad hoc requests across the North America region.
• Support the development and distribution of benefits communications, including drafting, editing, preparing distribution lists, and executing delivery.
• Draft and edit content for Mastercard’s internal intranet site and submit updates to maintain accurate and accessible benefits information.
• Respond to escalated employee inquiries from GBSC with clarity, empathy, and accuracy.
• Support TPRM activities and partner with the TPRM team to resolve open compliance issues.
• Mediate claim issues between employees and vendors, escalating concerns as appropriate.
• Maintain benefits related data and tables within Mastercard’s HR systems and databases.
• Assist with the implementation of new benefits tools, technology, or processes.
• Review and negotiate vendor contracts in partnership with your leader, Sourcing, and Legal teams.

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Experience & Skills

• Experience in benefits operations/delivery, including management of third party providers and contract administration.
• Strong technical aptitude with advanced proficiency in PowerPoint and Excel; experience with HRIS systems and benefits databases.
• Demonstrated ability to handle employee inquiries with accuracy, clarity, and timeliness.
• Proven ability to maintain strict confidentiality.
• Strong team orientation with a collaborative working style.
• Ability to collate, interpret, and analyze benefits data.
• Experience working in a global or matrixed organization.
• Excellent organizational, written, and verbal communication skills.
• Strong analytical and problem solving capabilities.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $78,000 - $121,000 USD