Operations Manager

Window World of Westchester
Tuckahoe, NY

Job Description

Job Description

About the Role:
Join Window World of Westchester as an Install Manager, where you'll lead a dynamic team in delivering top-notch window installation services. Be part of a company that values quality, customer satisfaction, and team collaboration in Tuckahoe, NY.

Responsibilities:
  • Oversee the installation process to ensure high-quality workmanship and customer satisfaction.
  • Manage and coordinate installation schedules and team assignments.
  • Conduct site inspections to verify project specifications and safety compliance.
  • Train and mentor installation staff on best practices and techniques.
  • Resolve customer concerns and provide solutions promptly and professionally.
  • Maintain inventory and order materials as needed for installation projects.
  • Collaborate with sales and customer service teams to ensure seamless project execution.
  • Monitor and report on team performance and project progress.
  • Client Communication: Serve as the primary point of contact for clients/general contractors to resolve field hurdles and ensure customer satisfaction. Final walkthroughs for customers sign-offs.
Requirements:
  • Proven experience in installation management or a similar role in the home improvement industry.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication and customer service skills.
  • Knowledge of window installation techniques and safety regulations.
  • Ability to manage multiple projects and meet deadlines.
  • Strong problem-solving skills and attention to detail.
  • Valid driver's license and reliable transportation.
  • High school diploma or equivalent; additional certifications are a plus.
  • Veteran a plus.
About Us:
Window World of Westchester has been a leader in the home improvement industry for years, providing exceptional window installation services. Our commitment to quality and customer satisfaction has earned us a loyal customer base and a supportive work environment where employees thrive.

Posted 2026-07-23

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