Chief Revenue Officer

Job Description

Job Description

CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. The company delivers secure, scalable, and compliant IT solutions that allow organizations to focus on innovation while CloudFirst manages mission-critical infrastructure, cybersecurity, and operational performance.

With deep expertise across cloud infrastructure, managed services, cybersecurity, disaster recovery, and compliance, CloudFirst partners with clients across industries including manufacturing, healthcare, financial services, legal, transportation, hospitality, utilities, construction, and government.

CloudFirst’s mission is to protect and optimize customer operations, data, and business continuity. The company is committed to delivering exceptional customer experiences through responsive engineering support, operational excellence, and strategic technology partnerships.

As CloudFirst continues its next phase of accelerated growth, the company is seeking a high-impact Chief Revenue Officer (CRO) to lead all revenue-generating functions, scale the go-to-market organization, and help drive long-term enterprise value creation.

LOCATION: REMOTE

Position Summary:

The Chief Revenue Officer (CRO) reports directly to the Chief Executive Officer and serve as a critical member of the executive leadership team. The CRO will be responsible for leading and aligning all revenue-generating functions, including sales, channel partnerships, marketing, business development, account management, and customer success.

This executive will design and execute a scalable go-to-market strategy focused on accelerating recurring revenue growth, expanding market share, strengthening strategic partnerships, and improving customer retention and expansion.

The ideal candidate is a hands-on, metrics-driven revenue leader with experience scaling managed services, cloud, cybersecurity, or technology-enabled services organizations.

Key Responsibilities:

Revenue Strategy

• Develop and execute the company’s multi-year revenue growth strategy
• Establish revenue targets, forecasting models, and operational KPIs
• Align go-to-market strategy with target customer segments and service offerings
• Identify and evaluate new market opportunities, partnerships, and expansion strategies
• Drive predictable recurring revenue growth and long-term customer value

Sales Leadership

• Build, lead, and scale high-performing direct and channel sales teams
• Establish accountability, pipeline discipline, and sales execution standards
• Coach and mentor sales leadership and individual contributors
• Develop compensation plans and incentive structures aligned to company objectives
• Improve sales productivity, win rates, and customer acquisition efficiency

Marketing & Demand Generation

• Partner with marketing leadership to drive pipeline growth and brand awareness
• Build integrated outbound, inbound, partner, and digital demand generation programs

• Align marketing and sales around lead quality, conversion metrics, and funnel performance
• Improve market positioning, messaging, and competitive differentiation

Channel & Strategic Partnerships

• Expand and optimize strategic partner relationships
• Develop channel programs that increase lead generation and recurring revenue
• Strengthen relationships with technology vendors and ecosystem partners
• Drive partner accountability and measurable pipeline contribution

Customer Success & Account Growth

• Oversee account management and customer success functions
• Improve customer retention, upsell, and cross-sell performance
• Ensure strong executive relationships across key customer accounts
• Create processes that support customer satisfaction and long-term engagement

Sales Operations & Enablement

• Build scalable sales processes and operational infrastructure
• Establish accurate forecasting and pipeline management disciplines
• Optimize CRM systems, reporting, and analytics capabilities
• Drive data-driven decision-making across all revenue functions
• Standardize contract negotiation and pricing strategies

Executive Leadership & Collaboration

• Partner closely with Operations, Finance, Product, and Delivery teams
• Participate in strategic planning and board-level reporting
• Support acquisition integration and revenue synergy initiatives
• Foster a collaborative, high-performance leadership culture

Key Objectives in the First 12 Months

• Achieve and exceed annual bookings and revenue targets
• Strengthen and expand channel and strategic partnership programs
• Build scalable direct sales and demand generation capabilities
• Improve forecasting accuracy and pipeline visibility
• Enhance customer retention and expansion performance
• Align marketing, sales, and customer success around measurable KPIs
• Develop a repeatable, data-driven revenue operating model

Education & Experience:

• 10+ years of progressive leadership experience in sales, revenue operations, marketing, or business development
• Bachelor’s degree in business, Marketing, Technology, or related field preferred
• Proven track record of scaling recurring revenue businesses within MSP, MSSP, cloud, infrastructure, SaaS, or IT services organizations
• Experience leading direct sales, channel sales, and demand generation teams
• Strong understanding of managed services, cybersecurity, cloud infrastructure, and enterprise technology solutions
• Demonstrated success building scalable go-to-market organizations and predictable revenue engines
• Data-driven mindset with expertise in KPI management, forecasting, and sales analytics
• Hands-on leadership style with strong coaching and team development capabilities
• Experience working in private equity-backed organizations preferred
• Strong executive communication, negotiation, and relationship management skills
• Experience with CRM and sales enablement platforms such as Salesforce

Required Skills & Competencies:

• Strong strategic and operational leadership capabilities
• A builder mentality with experience scaling teams and infrastructure
• Ability to drive accountability while maintaining a collaborative culture
• Executive presence and credibility with customers, partners, and investors
• Passion for customer success and operational excellence
• High energy, urgency, and adaptability within fast-growth environments
• Experience integrating acquisitions and aligning multiple revenue channels

Alignment with CloudFirst Values:

At CloudFirst, how we work is just as important as what we deliver. Team members are expected to align their approach to work with CloudFirst’s core values, including:

Customer Focus: We are customer-centric in everything we do. Placing our clients at the heart of every decision.

Will-Do Attitude: We embody a Will-Do Attitude. Approaching every challenge as an opportunity to show value to our clients.

Collaboration: Collaboration defines how we work. We are team players committed to working together with responsiveness, support, and a shared purpose.

Equal Employment Opportunity Statement:

CloudFirst is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.