Manager, Network Support

Salary: $75,000 - $85,000 / Year Overview:

Now Hiring: Manager of Network Support

Make an Impact Where Technology Meets Compassionate Care

Are you a tech leader with a passion for problem-solving and people management? Elderwood Administrative Services is looking for a Manager of Network Support to lead our IT support team and drive excellence across our healthcare network.

This is more than a technical job — it’s an opportunity to help build the future of care by ensuring smooth, reliable, and secure IT systems that support our 40+ facilities and hundreds of staff members every day.

Key Responsibilities:

• Lead and mentor a dedicated network support team.
• Oversee help desk operations and network troubleshooting across all systems.
• Drive infrastructure and technology improvements aligned with organizational goals.
• Collaborate across departments to identify tech-based efficiencies in care delivery.
• Troubleshoot data, voice, hardware, and connectivity issues.
• Plan and execute new IT installation projects for multi-site healthcare operations.
• Ensure all systems are secure, backed up, and optimized for uptime.

Ideal Candidate Profile:

• Bachelor's degree in IT or related field (or equivalent experience).
• 7+ years managing large, decentralized IT networks.
• Strong experience in voice/data systems, network performance, and vendor management.
• Proven ability to lead support teams and complex projects.
• Calm under pressure, solution-focused, and a clear communicator.
• Valid driver's license with reliable transportation (travel required to facility sites).
• Rotating on-call availability.

Why Elderwood?

• At Elderwood, we believe technology is essential to compassionate care. You’ll be part of a mission-driven team that supports senior care operations across New York, Pennsylvania, Rhode Island, and Vermont. We value innovation, teamwork, and leadership that puts people first.

Ready to lead IT in a role that truly matters?

Apply today and help keep care connected.

Responsibilities:

Manager of Network Support:

• Consults with business units to leverage technology to improve care, reduce costs, and drive efficient operations.
• Builds and utilizes relationships to achieve company goals according to IT standards.
• Maintains and troubleshoots all IT systems and computing resources.
• Monitors performance and troubleshoots problems that impact network availability, including hardware/software issues or carrier outages.
• Leads the support desk function overseeing the team who answer user questions and problems related to network connectivity, computers, thin clients, printers, scanners, phones, and other peripheral devices.
• Uses diagnostic software to assist in the identification of hardware problems and troubleshoots hardware problems as identified by the software and workstation users.
• Performs routine maintenance procedures with minimal downtime to ensure system integrity.
• Manages and plans installation projects on various levels for multiple locations.
• Works with Director and IT team to maintain all network and telecom hardware in operating condition, including the maintenance and repair of workstations, thin clients, printers, phones, and other peripherals.
• Oversees the maintenance and monitoring of all backup systems to ensure the proper procedures are performed as required. Reports any irregularities to the IT Director.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Support development and implementation of new computer projects and new hardware installations.
• Manages authorized vendors in performing routine, adds, changes and development projects.
• Maintains technical skills as required by the industry, makes recommendations for additional training as necessary.
• Troubleshoots all Data and Voice applications or networks.
• Supervise, develop, and evaluate the technical support team including network analysts and help desk.
• Attends staff meetings, facility meetings and required trainings as assigned.
• Performs other duties as assigned by supervisor, management staff or Administrator.

Qualifications:

Manager of Network Support:

• Minimum of bachelor’s degree in IT or related field (equivalent education and/or experience may be considered)
• Minimum of five (7) years of experience in large, decentralized IT systems
• Knowledge of a wide variety of data and voice products and related technologies
• Experience with service providers, billing and planning new facilities for data and voice systems
• Demonstrated supervisory experience
• Ability to work rotating on-call hours
• Valid Driver License with personal mode of transportation
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

EOE Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.