Client Consultant
- Respond promptly and courteously to customer inquiries.
- Provide accurate product information, assist with order placement, and resolve customer concerns, striving for first-call resolution.
- Maintain a positive, empathetic, and professional attitude while handling customer interactions.
- Collaborate with internal teams to address customer needs and ensure timely resolution of issues.
- Keep records of customer interactions, transactions, and complaints for future reference.
- Continuously stay up-to-date on product knowledge and company policies to provide accurate and relevant information to customers.
- Excellent communication skills, both written and verbal, with a friendly and approachable demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Previous customer service experience is preferred, but we welcome enthusiastic individuals with a passion for helping others.
- Proficient computer skills and the ability to navigate through various software applications.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent; additional certifications or relevant training is a plus.
- Competitive salary and opportunities for growth within the company.
- Comprehensive training and ongoing support to enhance your skills.
- Collaborative and inclusive work environment that values diversity.
- Company-sponsored events and team-building activities.
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