Flagship Director - Madison Ave

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Flagship Boutique Director

Montblanc | New York City

Reports to: VP of Retail

Role Overview

Responsible for leading all aspects of the Montblanc Flagship boutique's strategic vision and execution, ensuring the promotion and embodiment of the Montblanc brand. This includes client experience, talent development, sales strategy, operational excellence, and merchandise/visual merchandising. The Flagship Boutique Director serves as an ambassador of the Maison, accountable for achieving sales and CRM objectives, fostering team collaboration and a positive culture, and maintaining exceptional operational and merchandising standards.

Responsibilities

Brand Leadership:

• Embody the Montblanc brand in the local market and when hosting clients.
• Build and nurture a strong network within the local, national, and international luxury business to promote customer loyalty and deepen client relationships.
• Promote the culture of the brand internally and externally.
• Ensure the Flagship atmosphere reflects Montblanc's values and brand image.
• Team Development & Management:
• Attract, develop, and retain top-tier talent.
• Inspire and motivate the team to maintain high morale and achieve results consistently.
• Create development plans for sales team members and supervisors.
• Set individual objectives and ensure the team is well-equipped, trained, and aligned with the strategic vision.
• Prioritize regular touch-bases, midterm evaluations, and yearly formal evaluations.
• Provide strategic direction for the team, uphold company policies, and orchestrate change as needed.
• Continuously motivate and coach sales advisors to meet individual sales and productivity goals. Provide recognition for top performers.
• Demonstrate sales leadership by actively engaging with clients.
• Business Development & Strategy:
• Develop and execute the Flagship business plan, incorporating clienteling and marketing strategies to drive client engagement and expand the customer base, with a focus on local clients.
• Maintain a keen awareness of market trends and competition.
• Introduce business proposals to increase sales and market share.
• Create annual business plans.

• Sales & CRM Management:
• Proactively manage the CRM strategy and clienteling function in the store.
• Achieve sales budget and diversification targets.
• Operations & Financial Performance:
• Effective utilization of POS system and its inventory management functions.
• Provide daily, weekly, and monthly qualitative and quantitative business reports as required by the VP of Retail.
• Determine staffing needs and create staff schedules to ensure appropriate store coverage.
• Complete all store administration accurately and timely.
• P&L responsibility for the store, with particular attention given to controllable expenses, sales plan, and operating profit.
• Manage operational execution (Policy and Procedure).
• Ensure Loss Prevention policies and practices are followed.
• Ensure compliance with all internal control procedures, maintaining inventory accuracy.
• Maintain the highest standards of housekeeping and organization.
• Customer Service:
• Ensure the highest level of customer service with consistency through the selling ceremony.
• Support sales associates with After Sales Service issues (returns, defective merchandise, repairs).
• Visual Merchandising:
• Maintain visual merchandising standards and store environment as set forth by corporate visual department.
• Work with local VM freelancer(s) in partnership with HQ to achieve impactful window installations and displays.

Qualifications:

• Minimum 10 years of prior store leadership experience; luxury sector experience preferred (watches and jewelry a plus).
• Entrepreneurial mindset with experience in people management.
• Demonstrated leadership abilities.
• Proven ability to foster a high-performance culture.
• Strong leadership, communication, and interpersonal skills, dedicated to supporting, developing, and promoting talent. Able to build relationships across all levels of the organization.
• Operationally strong; able to translate standards and processes into operational governance.
• Strong clienteling skills.
• Resourceful problem-solver.
• Highly customer-oriented, results-driven, goal-oriented.
• Ability to work open availability, including nights, weekends, and holidays.
• Ability to lift up to 20lbs.

Computer Skills:

• Expert computer skills – Microsoft: Word, Excel, PowerPoint, Outlook.
• SAP knowledge preferred.
• CRM systems.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $125k-$145k

Salary will be negotiated based on relevant skills and experience.