General Manager

Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel! With our fresh, simple, high-quality food at a great value. Apollo Bagels is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. This will be for one of our new NYC locations!

About the Role:
The General Manager is the heartbeat of Apollo Bagels. You’re the one making sure everything
runs smoothly - from keeping the energy up and the food on point to making sure the store is
clean and the team feels good. You’re hands-on, present and always working with your crew to
create the best possible experience for guests and staff alike. We are expecting the GM position
to be present five days 6 AM - 3 PM* with weekends being a must.

What you’ll be doing:

Store Operations:
● Oversee the daily flow across front of house, back of house and baking—making sure everyone’s in sync and knows what they’re doing
● Make sure every bagel, sandwich and coffee is made right. We care about the details—every bagel counts, every customer counts
● Keep the store clean and organized throughout the day—it’s just part of the rhythm. A clean space helps everything feel better for the team and the guests
● Stay on top of food safety: check temps, make sure gloves are being used and thing sare stored properly. It’s a team habit that needs to be worked on and built!
● Keep an eye out for anything that feels off and step in early—whether it’s a slow line, a messy station or something that could become a bigger issue. Be proactive!
● Build and adjust schedules each week based on what the store needs and what the numbers tell us
● Be around for the busiest shifts: mornings, weekends and holidays—help out wherever you’re needed
● Train AGM to be GM-Ready

People and Culture:
● Hire kind, hard-working people. Train them well. Keep them motivated and growing
● Check in regularly with the team and do honest performance reviews—give people clarity and encouragement
● Lead with respect and fairness. Be proactive about checking the energy in the store and addressing anything that doesn’t feel right—harassment, discrimination or bullying
● Recognize great work, support team growth and help future leaders step up

*Ability to communicate effectively in Spanish *

Customer Experience:
● Set the tone for how we treat guests: warm, quick and respectful. People are spending
their hard-earned money with us—we want them to feel good about it.
● Make sure the team knows the menu and how to handle tough customers with patience
● Build real relationships with regulars—know names, favorite orders and the small stuff
that makes people feel seen
● If something goes wrong, fix it quickly and kindly
● Get creative with ways to connect with the neighborhood and spread the word locally

Financials:
● Own the numbers: sales, labor, COGS and waste. Check in on them regularly so you can stay ahead
● Manage inventory and ordering so we’re stocked without overdoing it
● Keep cash handling tight—safe counts, deposits and registers all checked and tracked
● Make sure payroll and timesheets are reviewed weekly and submitted on time

Compliance and facilities:
● Stay current on all permits, labor rules and DOH standards
● Double-check that all signage, labor posters and licenses are posted and up to date
● Handle equipment issues early—use ResQ or whatever tools are in place to stay ahead
● Take a look around the store daily to catch little things before they turn into big ones
● Keep good relationships with vendors and reach out to appropriate teams when something needs backup
● Onboarding and offboarding