IT Support Technician

GUGCS IT Support Technician (Jamaica)

Mission Statement: The Growing Up Green Charter School (GUGCS) supports children to be conscious, contributing members of their community through a rigorous, anti-racist, anti-bias, curriculum and an engaging green culture. Graduates of GUGCS will be prepared to attend high-performing schools where their interdisciplinary academic foundation, knowledge of sustainability, and strong sense of self sets them apart as leaders and social justice advocates of the future.

Job Description: As an IT Coordinator, you will be responsible for planning, executing, and maintaining a portfolio of initiatives to support our Technology goals and growth. You will support and troubleshoot desktop hardware/software problems. This individual will work across various GUG campuses (2 are located in Long Island City, Queens, and 2 are located in Jamaica, Queens).

Responsibilities

In this position, you will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization. Your primary responsibilities are to provide technical support for computers, network, systems, and to troubleshoot issues encountered by GUG staff and students. Your duties include working with software, computer hardware, printers, etc. You will assist the IT Coordinator with network management, database administration, and systems monitoring as well as support in any other related IT task assigned.

• Providing technical support for users across two school buildings (elementary and middle school buildings)
• Support IT Coordinator with all IT projects, tasks, tech requests, and networking
• Monitoring computer hardware inventories
• Monitor networking equipment and servers
• Installing new software or software upgrades
• Keep systems up-to-date through operating systems upgrades
• Troubleshooting for system errors
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Set up equipment for new users, including student laptop carts and staff laptop devices
• Support set up and repairs of wired phones, copiers, printers, cell phones, wireless access points, projectors, digital smart boards, Chromecasts, speakers, and monitors
• Install, test, and monitor servers, firewalls, and new software
• Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
• Other task as needed

Skills

Positive attitude: Maintains a positive attitude while meeting goals even in the face of significant obstacles and uncooperative people. Communicates confidence to others. Is not distracted by negativity. Demonstrates a sense of humor and perspective about setbacks.

Critical Thinking: Demonstrates reasoned identification and evaluation of facts in making decisions. Withholds judgment while gathering information. Is creative in exploring information, options and alternatives. Demonstrates sound judgment.

Effective Communication: Speaks clearly and appropriately to the intended audience in both formal and informal settings. Expresses appropriate gestures and nonverbal communication. Remains focused on the point at hand during communication. Listens and reacts to questions from others appropriately.

Works Independently and Collaboratively: Obtains necessary information and clarification from their supervisor when given an assignment so that they do not need to ask again later. Completes assignments on time without significant supervision or reminders and is not distracted by co-workers or other issues while completing work. Able to prioritize work. Works with courtesy, tact, and diplomacy in dealing with others, and the ability to work cooperatively as part of a team.

Confidentiality: Able to honor confidential information for staff, students and families.

Minimum Qualifications

• Strong commitment to Growing Up Green Charter School's mission
• Tech savvy
• Problem solver mindset with the ability to figure things out quickly
• Demonstrated ability to work collaboratively
• Excellent organizational and communication skills
• Ability to work in a fast-paced environment
• Superb time management skills
• Proficient experience with Google Suite and/or Microsoft Office Suite, and exceptional computer skills
• Ability to troubleshoot and resolve multiple issues
• Ability to multitask, prioritize, and manage time efficiently
• Maturity, sense of humor and strong work ethic
• Ability to physically stand, bend, squat, and lift equipment
• Salary range is $40,000-$50,000

Education

• High school degree or equivalent is required; Bachelor's or Associate’s degree in computer science, information systems or related field preferred
• 0-2 years of experience troubleshooting network/computer related issues. Experience as a help desk technician, computer technician, or IT support preferred

Required Certificates & Licenses: NYC DOE/Fingerprinting & Background Clearance