Case manager

The Housing Works Emergency & Transitional Housing Program (ETH) provides time limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy and mental health support that address barriers to accessing housing in the community and help build skills that participants can use to achieve and maintain stable functioning in the community. The Housing Case Manager provides direct case management and housing placement assistance services to participants enrolled in the ETH Program, including, but not limited to, conducting psychosocial assessments, co-developing and reviewing housing and treatment plans, connect individuals to community-based services to address social determinants of health, benefits and entitlements enrollment and assisting participants with identifying and preparing for more permanent housing. This is an ideal opportunity for reentry or housing services professionals with case management or housing placement experience looking to work alongside like-minded professionals committed to improving outcomes for justice involved individuals.

Responsibilities

• Manage a caseload of approximately 35–45 clients enrolled in the ETH Program.
• Conduct psychosocial assessments with all newly enrolled clients.
• Conduct housing eligibility screenings to inform and develop housing plans of care.
• Co-develop robust Treatment Plans and Housing Plans; review every 30 days.
• Meet with clients regularly per program workflow and contract deliverables.
• Assist clients in obtaining vital documents (e.g., government-issued ID, Social Security card, birth certificate).
• Support clients with benefits and entitlements enrollment.
• Help clients with housing applications and schedule apartment viewings.
• Assist with family reunification efforts.
• Connect clients to internal and external health, wellness, and support services.
• Escort clients to service appointments and coordinate alternative transportation as needed.
• Engage in care coordination with internal and external providers.
• Conduct case conferences with clients’ interdisciplinary care teams.
• Provide crisis intervention when necessary.
• Maintain accurate and up-to-date client charts using Housing Works EMR systems.
• Adhere to program and agency quality assurance standards.
• Participate in quality improvement activities.
• Submit daily, weekly, monthly, and ad hoc reports on time.
• Attend program and agency meetings.
• Promote Housing Works’ core values in daily activities.
• Perform other tasks as assigned by supervisor.

Secondary Responsibilities

• Provide culturally competent services per Housing Works policies and practices.
• Engage in advocacy efforts as outlined by Housing Works and the Justice Initiatives Department.
• Work effectively with clients of diverse backgrounds and varying service needs.
• Collaborate with team members within the Justice Initiatives Department and across the agency.

Other Functions

• Attend and participate in staff meetings and scheduled trainings.
• Respond promptly to emails, texts, and phone calls.
• Flexibility to work pre-scheduled evening hours to meet client service deliverables.

Education/Skills Requirements

• Bachelor’s Degree in social services, psychology, social work, or related field.
• Case management or direct client service experience.
• Experience with individuals involved in the criminal legal system.
• Experience with individuals with substance use or mental health diagnoses.
• Strong written documentation and communication skills.
• Good problem-solving skills and ability to work independently.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience using Electronic Medical Records (EMR) systems.

• Preferred Competencies :
• Bilingual in Spanish (preferred but not required).
• Excellent oral and written communication.
• Strong technical skills for Microsoft Office, email, and case management systems.
• Ability to work both independently and collaboratively.
• Dependability and punctuality for scheduled shifts.

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. For more information, visit

Important Information for Applicants

• COVID-19 Vaccination Requirement: Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
• Fraud Alert: Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected].

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Equal Employment Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person