Front Desk Receptionist/Office Assistant

As a Front Desk Receptionist at Ziggy Artistry, you will serve as the face of our luxury salon and play a key role in ensuring smooth daily operations. This position requires professionalism, leadership, and exceptional customer service, with responsibility for managing front-of-house operations, supporting team workflow, and maintaining the elevated standards that define the Ziggy Artistry experience.

The ideal candidate is organized, confident, and service-driven, with strong communication skills and the ability to lead by example in a fast-paced, high-end salon environment.

Key Responsibilities

Client Experience & Front Desk Operations

• Greet and welcome clients with warmth, professionalism, and attentiveness.
• Ensure clients feel comfortable, valued, and well cared for throughout their visit.
• Manage client check-ins, assist with coats and personal items, and offer beverages.
• Maintain a polished, professional front desk presence aligned with luxury salon standards.

Scheduling, Communication & Administrative Oversight

• Manage appointment scheduling, confirmations, cancellations, and rescheduling with accuracy.
• Serve as a central point of communication between clients, stylists, and technicians.
• Respond promptly and professionally to client inquiries via phone, email, and in person.
• Address and resolve minor client concerns with discretion and professionalism.

Leadership & Team Coordination

• Help oversee daily front-of-house operations to ensure smooth workflow.
• Lead by example, demonstrating professionalism, accountability, and strong work ethic.
• Support team efficiency by prioritizing tasks and managing front desk flow.
• Assist with onboarding and training of front desk staff as needed.
• Communicate operational updates, concerns, or client feedback to salon leadership.

Stylist & Operations Support

• Coordinate client flow to ensure timely transitions between appointments.
• Support stylists and technicians by managing schedules and client readiness.
• Assist with daily opening and closing procedures when assigned.

Salon Organization & Presentation

• Ensure the front desk, waiting area, and common spaces remain immaculate and inviting.
• Maintain a refined waiting area with refreshments, magazines, and a relaxed atmosphere.
• Monitor and restock front desk and hospitality supplies as needed.

Operational Support

• Assist with inventory tracking and basic administrative tasks.
• Perform additional duties as needed to support salon operations and business success.

Qualifications

• Strong customer service, communication, and organizational skills.
• Demonstrated leadership abilities or interest in growing into a management role.
• Ability to multitask, problem-solve, and remain composed in a fast-paced environment.
• Professional appearance and demeanor.
• Passion for beauty, hospitality, and delivering elevated client experiences.
• Prior front desk, hospitality, or leadership experience preferred.

If you are a polished professional with leadership potential and a passion for delivering exceptional service, we would love to hear from you.

To apply, please send your resume to:

[email protected]

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Work Location: In person