Sales Support Representative - JR - Albany, NY

Sales Support Representative

Overview

As a Sales Support Representative at Stryker, you will play a key role in supporting orthopedic surgeries and elevating the customer experience across the territory. You will provide independent technical support for both manual and robotic products—ensuring issues are resolved quickly, cases run smoothly, and customers feel confident relying on you as a trusted resource.


In this role, you will manage daily account operations, support case preparation and inventory, maintain technical expertise through ongoing training, and collaborate closely with Sales Representatives and Managers. You will contribute directly to sales enablement efforts by supporting customer relationship development, learning upselling strategies, and gaining exposure to account management within the operating room.


Because customer needs don’t follow a Monday–Friday schedule, this role includes on-call responsibilities, including evenings, weekends, and holidays, to ensure consistent support and timely response to urgent technical needs.

What You Will Do

• Provide independent, timely technical support and troubleshoot manual and robotic product issues to ensure high customer satisfaction.

• Participate in sales meetings and support sales development and customer relationship initiatives.

• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows and proactive account management.

• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.

• Collaborate with team members to align schedules, share insights, and support sales opportunities.

• Manage inventory, instrumentation, and case preparation to ensure seamless product application.

• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.

• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.

• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

• On-call duties, including evenings, weekends, and holidays, as determined by territory needs, to address urgent technical needs and ensure continuous customer support.

What You Need

Required

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience

OR

• Bachelor’s degree with 4 years of professional and/or relevant experience

OR

• Associate degree with 8 years of professional and/or relevant experience

OR

• High school diploma with 10 years of professional and/or relevant experience.

• Trained on all applications based on clinical needs of the territory

Additional Information 

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees. 

• Ability to lift, push, pull, and carry up to 50 lbs.  

• Ability to stand for extended periods.    

• Ability to manage stressful OR situations with professionalism and focus 

• Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects. 

• Must have a valid driver’s license. 

• Fluency in written and spoken English required.   

• $77,200.00- $123,700.00 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.