Higher Education Services Analyst 1/Trainee

The duties that the incumbent of the vacancy will be expected to perform. Duties Description Duties include but are not limited to: • Oversee grant, scholarship and student loan forgiveness programs and serve as the lead HESC contact for all inquiries pertaining to these programs, providing technical guidance and assistance with program and compliance operations. Draft well-crafted responses and respond to inquiries regarding awards, service contracts and the program, from constituents, partners, interested parties. • Work collaboratively with partners including HESC’s digital team, call center, and ITS.? • Work with awardees to obtain signed contracts and monitor the status of contracts returned. • Monitor and train subordinate clerical, lower-level professional, or paraprofessional staff.• Ensure that applicable laws, regulations, policies, and procedures are implemented accurately.• Serve as a resource for other professional and managerial staff in the development of regulations related to the program.• Conduct research to assist managers, executives, and other higher-level staff in the development of agency policy.• Analyze status of programs and formulate recommendations regarding reporting, tracking, managing program and resolving issues, coordinate resolution of findings and implementation of modifications. • Draft communication to awardees and colleges • Work with ITS and Grants and Scholarships team to ensure HESC databases have relevant information to collect data from schools on participant enrollment and issue payments. • Make recommendations to management regarding operational improvements.• Supervise subordinate clerical, paraprofessional and office support staff, especially Higher Education Services Assistants and Office Assistants and serve as unit chief/manager for one or more program areas within the division. • Perform other duties as assigned

The minimum qualifications required for this vacancy. Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS: To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet the open-competitive minimum qualifications for this position. The open-competitive minimum qualifications for this position are: Higher Education Services Analyst Trainee 1: Four years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs. Higher Education Services Analyst Trainee 2: Five years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.Higher Education Services Analyst 1: Six years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.*An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.COMPETITIVE MINIMUM QUALIFICATIONS: Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Higher Education Services Analyst 1. Eligible List Appointment to Higher Education Services Analyst 1- Candidates who are reachable on the Civil Service eligible list may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter. Section 70.1 Transfer Higher Education Services Analyst 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-18* or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. Section 70.1 Transfer to Higher Education Services Analyst 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-18* or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. 55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and the following minimum qualifications: Higher Education Services Analyst Trainee 1: Four years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs. Higher Education Services Analyst Trainee 2: Five years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.Higher Education Services Analyst 1: Six years* of experience in administering student financial aid, which must include the awarding of Title IV funds, grants, and scholarships; or the interpretation and application of laws, rules, and regulations related to student financial aid programs.*An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Additional comments regarding the vacancy. Additional Comments NYS is an equal opportunity employer.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually, plus two (2) floating holidays• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview .Health Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.METHOD OF APPLICATION: RESUME, to apply, by April 10, 2026, please submit a clear, concise cover letter and resume, to: [email protected] indicating that you are applying for the position of HESA1/HESA Trainee 1 or 2. Please clearly indicate how you meet the minimum qualifications for this position.

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