Director Pari-Mutuel Operations
- Direct daily mutuel operations across NYRA’s tracks, including live race days and simulcast operations while interfacing with NYRABets digital platforms, as needed.
- Oversee mutuel clerks, money room and supervisory staff, ensuring efficient customer service and accuracy in all transactions.
- Coordinate with NYRA’s tote provider to ensure system reliability, integrity, and rapid resolution of technical issues.
- Work closely with customer service, hospitality, and NYRABets teams to ensure wagering is seamlessly integrated into the broader guest experience.
- Ensure strict adherence to New York State Gaming Commission regulations and internal protocols governing wagering activities.
- Serve as NYRA’s point of contact with the New York State Gaming Commission for mutuel-department related matters.
- Ensure compliance with all applicable laws, rules, and regulations governing pari-mutuel wagering, tote systems, and settlement procedures.
- Implement internal controls and auditing processes to safeguard wagering integrity and minimize operational risk.
- Track handle performance across pools, tracks, and channels; analyze trends to identify opportunities for growth.
- Oversee statistics related to daily mutuel pools and assist in reporting to state regulators and industry stakeholders, as required.
- Develop and manage departmental budgets, staffing plans, and cost-control measures.
- Work with the Customer Experience team to improve the on-track and digital wagering experience for on-track customers.
- Support marketing initiatives aimed at increasing wagering participation and enhancing customer experience.
- Leverage customer feedback and wagering data to inform product design and service enhancements.
- Develops tactical and operational plans for the Pari-Mutuel Operations team and supports organizational objectives and business goals.
- Oversees multiple supervisors and teams, ensuring smooth execution of wagering operations.
- Manages budgeting, forecasting, and resource allocation to optimize financial and operational performance.
- Leads process improvement initiatives to streamline operations, reduce costs, and enhance customer satisfaction.
- Acts as a liaison between operational teams and senior leadership, providing insights and recommendations for strategic growth.
- Ensures compliance with all licensing, regulatory, and risk management requirements related to wagering operations.
- Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring the achievement of team goals within established timelines and budgets.
- Bachelor’s degree in Business, Finance, Sports Management, Animal Sciences, Equine Science and Management, or related field.
- Minimum 5 years of experience in pari-mutuel operations or wagering systems, preferably in a racing or gaming environment.
- Understanding of tote systems, wagering protocols, and regulatory frameworks.
- Proven leadership and team management skills.
- Strong analytical and communication abilities.
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