Associate Director, OOH

Company Overview

We are Rapport, an Out of Home - OOH - media agency and we're known for the strength of our relationships. Rewarding Connections is at the heart of everything we do. It's all about collaborative and successful partnerships and a passion to deliver valuable results. As OOH becomes more engaging, interactive, and content-driven, we're here to guide advertisers and agencies through the evolving media landscape. Please visit Rapport’s website for more information.

Position Summary

The Associate Media Director is responsible for the management, planning, and implementation of Out of Home client strategies from initial brief to post campaign analysis. The ideal candidate will oversee the team and process to meet critical path deadlines and ensure effective client service. The role involves working with a team, managing, and running a portfolio of clients and implementing their OOH advertising needs. The successful candidate will have a good understanding of account handling, the overall sector, and industry. They will be a confident communicator both internally and externally and be able to use their own initiative to identify new ways of working with their clients to improve our offering while actively developing business. They must be calm under pressure and able to resolve client or team issues as and when they arise.

Key Responsibilities

• Develop and maintain strong client relationships through effective client service, proactive problem solving and the successful execution of all facets of account management with clients, agencies, and media owners

• Manage team by developing staff through performance management and giving consistent feedback; ensure manager on team is doing the same. Identify with staff, developmental opportunities and help them to work toward their professional goals

• Maintain awareness and understanding of assigned clients’ situations and objectives while proactively anticipating needs

• Retain and grow existing client budgets and develop new business from existing accounts

• Present market updates, trends and insights to clients and agencies

• Work with Account Director to develop and adapt servicing to meet and exceed client and agency needs, looking for ways to proactively grow the business

• Identify potential client issues and work with team to develop solutions

• Ensure planning process is being adhered to, utilizing industry tools and internal tools effectively

• Ensure the full team is delivering on deadlines

• Provide consistent and thorough management for internal support to traffic each month’s campaigns, ensuring the accuracy of client specific strategic direction

• Write convincing proposals and create detailed analysis

• Show confidence in presenting to clients, agencies, and peers

• Keep up to speed on all developments within the OOH market

• Exhibit thought leadership to streamline current processes and increase efficiencies

• Consult and work with Rapport’s partners on developing new features to their programs that will help alleviate administrative workload

• Work with leadership team to help lead and execute agency projects
• Help create and maintain positive work culture

Required Skills & Experience:

• Proven ability to maintain and grow client relationships through the delivery of superior customer service

• Previous experience in presenting to clients, or in a client-facing role and account management
• Ability to juggle multiple priorities in a fast-paced environment while managing tight deadlines

Desired Skills & Experience:

• 8+ years’ experience within either an OOH or full-service media agency

• Bachelor’s degree in related field and/or equivalent work experience OOH knowledge across all environments

• Excellent verbal and written communication skills, including presentation skills

• Strong strategic, organizational, and analytical skills

Wage and Benefits

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

Employment Transparency

It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email [email protected] .

Salary Range

$120,000—$125,000 USD