Program Specialist - 4914

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Older Adult Center: Hosting spaces where new friendships are made, creating opportunities for older adults to thrive, connect and explore, providing support to successfully navigate life.

Qualifications:

• High School Diploma / GED
• Preferred: experience working with older adults in a community- or recreational setting.
• Strong organizational, interpersonal, and written/verbal communication skills.
• CPR/First Aid certification (or willingness to obtain).
• Knowledge of older adult issues, elder rights, entitlement program, and local community resources.
• Proficiency in English required; proficiency in a second language preferred.

Essential Duties and Responsibilities:

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Provide Case Assistance and Information and Referral Services to Older Adults
• Assist with participant’s registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Monitor participant engagement and gather feedback to continuously improve programming.
• Ensure all activities are conducted in a safe, respectful, and inclusive manner.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Assist with outreach efforts to increase participation and community awareness.
• Support the center’s mission and contribute to a positive, team-oriented work environment.
• Serve as a liaison between the program and other internal departments or external agencies.
• Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
• Maintain accurate activity and service unit logs.
• Conduct Customer Satisfaction Surveys and use feedback for program improvements.
• And other duties as assigned by the Program Director.

Program Specific Responsibilities:

• Plan and lead group activities.
• Assist with seeking out community organizations and resources to provide partnerships, presentations, and information relevant to Older Adults.
• Decorate the center appropriate to upcoming seasons and celebrations
• Provide clients with case assistance, information and referral services
• Enter data into an agency and funder database (e.g. Vivé, Salesforce)
• Maintain accurate records.
• Support wellness, nutrition, and social activites.
• Track participation and prepare program materials.
• Coordinate events, workshops, or group activities.
• As needed support staff at other OAC sites, including working at the site.
• Provide Cooling Center and Warming Center Coverage (may include evenings and weekends).

Skills/Abilities:

• Excellent communication, writing and interpersonal skills.
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the five boroughs of New York City via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].