IT Finance Business Systems Analyst

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Job Summary:

Under minimal direction, performs local, regional (AMER & EMEA), and global IT support related services specific to a defined set of systems, processes, or software applications. Works as a functional advocate for continuous information system, related functional process and software application improvement in support of Finance Systems. Analyse complex business problems, provides functional and technical solutions via workflows and software program and report specifications. Supports development teams and technical resource needs. Performs tasks to support all phases of Application Support and follow SDLC.

Essential Functions & Accountabilities:

APPLICATION SUPPORT - FUNCTIONAL RELATED:

• Respond to and diagnoses problems through discussion with end users; including problem recognition, research, isolation and resolution steps.
• Resolve more complex problems by assisting Associate level staff in problem resolution.
• Document, track, and trend support instances from creation to resolution within the ServiceNow ticket system.
• Maintain familiarity with end user functional processes performed in the supported applications.
• Develop, performs and coordinates systems, process, testing, and software training.
• Proficient in writing functional specification documents and work closely with development team

APPLICATION SUPPORT - TECHNICAL RELATED:

• Undertake research and fact finding to develop or modify information systems.
• Prepare detailed specifications from which programs and reports will be purchased, written, or modified.
• Perform system, process, and application monitoring and gathers metrics.
• Perform application system administration functions specific to application setup, configuration and maintenance.
• Analyse and revise existing system logic difficulties and document as necessary.
• Produce documentation as necessary.
• Demonstrate expertise in the use of application specific reporting tools.
• Assist end users with ad-hoc data requests.

BUSINESS REQUIREMENTS RELATED:

• Assist in formulating and defining systems scope and objectives through research and fact-finding combined with an understanding of applicable Finance business systems and industry requirements.
• Consider Finance business implications of the application of technology to the current Finance business environment and make appropriate recommendations for sign off by Manager

PROJECT MANAGEMENT RELATED:

• Lead small to medium projects.
• Responsible for coordinating activities of project teams on these projects.
• Identify resources needed.
• Ensure execution of projects according to plan.

QUALITY ASSURANCE RELATED:

• Execute procedures to ensure that all information systems products and services meet organization standards, security, compliance, and end user requirements.
• Assist in testing of software to ensure proper operation and freedom from defects.
• Document and works to resolve basic to more complex problems.

Travel Requirements :

Minimum travel (<5%) requirements anticipated.

Qualifications

Knowledge, Skills and Abilities:

• Possess a thorough understanding of Finance modules/systems to provide business systems support for Baan, Oracle, Concur, Blackline, WebCenter
• Possess excellent written, oral, and interpersonal communication skills
• Possess ability to prioritize tasks for Production Support and Project Enhancements in a high-pressure environment
• Works scheduled hours and is ready to work at scheduled start times to support global users.
• Seeks assistance from supervisor in identifying and reporting problems or concerns relating to job functions, supervisor, and personal employment status.
• Adapts readily to changes in workload, staffing, scheduling, and shifting priorities.
• Complies with all company policies and procedures.
• Complies with supervisory/management direction.
• Conducts self in a professional manner with co-workers, management, customers, IT development and technical staff, third party external vendors, and others.

Work Environment:

• Standard office environment.
• Prolonged sitting in front of a computer.
• Extensive interactions with global employees, management, vendors, and external business partners.
• In support of supporting global projects and a global team, willingness to occasionally support non-standard working hours, outside 8am -5pm EST, is required.

Experience:

• 6-8+ years of financial systems and support experience associated with distribution and manufacturing sectors
• 3-5+ years managing Finance Systems projects
• Demonstrated leadership experience
• Commensurate IT Technical experience to perform the job duties.
• Experience in supporting financial ERPs (i.e. Oracle, BaaN, SAP etc.)
• Preferred experience with 3rd party applications (i.e. Concur, WebCenter, Blackline etc.)
• High level of expertise and experience in project coordination and delegation
• Proven capability with a variety of applications: Microsoft Project (expert), JIRA (proficient), HPQC, SharePoint (advanced), ServiceNow (proficient), Microsoft Office (advanced)

Education:

• Bachelor's Degree

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $83,648 and $111,530 and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

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