Job Opportunity: Customer Support Specialist

Customer Support Specialist

We have a great opportunity for a Customer Support Specialist to join our esteemed client in Cold Spring. As a vital part of our team, you will play a crucial function as the first point of contact for our valued customers and clients. We prioritize professionalism and seek individuals who can communicate effectively via phone and email with equal ease. With a focus on e-commerce, we require tech-savvy individuals who can create a friendly and energetic environment, ensuring our clients feel comfortable and at ease.


To thrive in this Customer Support Specialist function, you should possess the following qualities:

»Proficiency in both phone and email communication, maintaining a balanced approach (50/50)

»Tech-savviness with a solid knowledge of the e-commerce industry

» capability to exude a friendly and energetic vibe, leaving a positive impression on clients

»Previous practice in the retail sector


You will excel in this job offer if:

»You have prior customer service practice, preferably in a call center environment (though not mandatory)

»Bilingual candidates are preferred

»You can effectively multitask and thrive in a fast-paced work environment

»While a bachelor's degree is preferred, it is not mandatory located on your professional practice

»Going above and beyond to assist customers comes naturally to you


Customer Support Specialist Responsibilities:

»Efficiently manage high volumes of incoming calls

»Respond promptly to a large number of email inquiries, utilizing ticketing systems

»Identify and understand customers' needs to deliver satisfactory solutions

»Provide accurate, valid, and comprehensive information to our compensate recipients, using appropriate tools and methods

»Meet or exceed individual and team performance targets for response times and ticket management


Our operational hours are from 8 AM to 8 PM to cater to clients on the west coast. We generally seek individuals with flexible availcapability, and after the training period, the regular shift options are from 8:30 AM to 4:30 PM, 9:30 AM to 5:30 PM or 10:30 AM to 7 PM. Depending on your preference, this job offer allows for a hybrid or remote work setup. However, reporting to our Cold Spring office is also an available option if you feel more comfortable in a physical workspace.


We offer a pay rate of $19 per hour. Recent graduates are strongly encouraged to apply as this function serves as an excellent launchpad for your career, and our company values and fosters personal and professional growth.


If you are ready to embark on an exciting journey with our client and contribute to their success, please apply now!

Equal Opportunity Statement
Applications are considered on the basis of expertise, practice and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, discapability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.