IT Business Analyst Distribution

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

IT Business Analyst Distribution

Richemont | New York, NY

Reports to: AVP IT Apps, Operational Excellence

Role Overview

The purpose of this position is to deliver support services for all aspects of SAP SCE functionality, with a focus on OTC, including coordinating and working with other cross-functional teams, the business process sponsor and business use.

Responsibilities

• Provides second level support for the SAP system in the Americas region and related regional applications in the areas of Sales and Distribution and MDM.
• Cooperates with local key users and global third level support with regard to problem resolution and implementation of configuration changes and enhancements to meet business requirements.
• Serves as subject matter expert (SME).
• Provides user support, troubleshooting, error resolution, and explains how SAP supports the business processes.
• Manages the support of enterprise applications in line with corporate standards and processes and provide complete “root cause analysis” for all break/fix work.
• Ensures fixes and/or changes for incidents and problems do not adversely affect other business processes in their application area, other application areas, or other project teams.
• Coordinate testing for SAP upgrades, software changes and bug/fix corrections with the key user community to limit business interruption.
• Ensures knowledge transfer is conducted within the team, organization and the business for changes to their application area.
• Understands and adheres to the Help Desk ticketing and resolution process for incidents assigned to their application area.

Qualifications

Knowledge Requirements

• Bachelor’s degree in an applicable field and 3 years related work experience are required
• 2+ years of SAP OTC experience
• SAP Cross functional experience in Order to Cash (OTC) and Procure to Pay (PTP)
• Knowledge of customer EDI/ IDocs processing is a plus
• Experience in a global SAP environment

Skill Requirements

• Solid background working with supply chain related business processes.
• Demonstrated ability to effectively collaborate with a variety of levels across the organization.
• Ability to identify and solve complex problems through research and troubleshooting .
• Strong verbal and written communication skills
• Ability to prioritize, plan, and organize work and deliverables.

Personal skills

• Excellent written and verbal communication skills.
• Customer focused.
• Self-motivation and ability to work independently.
• Proven ability to collaborate with customers to define issues and plan of action with flexibility.
• Must be detailed oriented.
• Effectively manage different tasks simultaneously
• Strong problem-solving skills and working knowledge of project management tasks.
• Ability to work in a diverse, dynamic environment and effectively collaborate across teams.
• Exceptional people skills with demonstrated ability to work with both a technical and functional audience.

Dimension

• Geographical area under responsibility: US, Canada, LATAM, Mexico and Brazil.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary Range: $117,000 - $130,000

Salary will be determined based on relevant skills and experience.