Sr. Account Manager

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

What You'll Do

• Serve as the day-to-day point of contact for client accounts post-sale, managing relationships with advertisers, agencies, and internal stakeholders.
• Lead the end-to-end execution of custom branded content and media campaigns, including pre-sale input, creative development, production oversight, and post-campaign analysis.
• Collaborate with Sales, Creative, Production, Editorial, and Ad Ops teams to deliver best-in-class campaigns on time and within budget.
• Translate client KPIs into actionable strategies, ensuring campaign deliverables meet performance metrics and creative expectations.
• Proactively manage timelines, scopes, and deliverables, anticipating and solving any issues that may arise during campaign execution.
• Prepare and present recap reports with performance insights, learnings, and recommendations for future campaigns.
• Stay current on digital media trends, social platforms, and emerging tech to inform campaign strategies and drive innovation.

Who You Are

• 4–6+ years of experience in digital media, account management, or integrated marketing, preferably at a publisher, media company, or creative agency.
• Proven experience managing complex, cross-functional campaigns involving branded content, social, video, display, and influencer activations.
• Strong understanding of digital media planning, trafficking, and performance metrics.
• Excellent client-facing and interpersonal skills with a focus on collaboration and problem-solving.
• Superior project management and organizational abilities, with keen attention to detail and deadlines.
• Comfortable working in a fast-paced, creative environment with multiple ongoing priorities.
• Passion for pop culture, entertainment, and Complex’s brand voice is a plus.

What We Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

$110,000 - $115,000 a year

The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.