Customer Relations Coordinator

Customer Relations Coordinator Location Remote in Ontario, NY : Description:

Are you interested in working for a dynamic multi-site manufacturing company that participates in Industrial, Medial, and the Defense markets? A growing organization with experienced leadership and the ability to grow within the organization? A company utilizing the latest technology to enhance the job functions and speed to market to capture more business? One that offers very competitive compensation and benefits?

If you feel you have the skill level, desire to grow and are willing to roll up your sleeves and have fun then you should consider applying! Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

The Customer Relationship Coordinator actively maintains the customer relationships with the assigned accounts. This position will also validate and verify incoming orders per the order entry process and enter the orders into the ERP system. The Coordinator will communicate internally interfacing with all departments on any discrepancies with an order or customer issues or concerns.

Requirements:

Duties and Responsibilities:

• Reviews new customer contracts and orders for accuracy prior to acknowledging and processing.
• Enters orders for new or additional products or services into the Weco ERP system.
• Actively interfaces with the customers to work through any discrepancies with the Purchase Orders.
• Actively engages with customer portals to monitor forecasts and Purchase Orders available.
• Actively engages with Estimating, Sales Engineers, Engineering, Operations, Planning and Finance to work through any issues and or concerns.
• Follows up with Clients to keep them informed of orders and statuses of orders.
• Interacts with Clients via telephone, email, online chat, or in person to provide support and information on products or services, fielding Client questions and concerns.
• Ensures that appropriate actions are taken to resolve Clients' problems and concerns.
• Facilitates customer visits and or remote virtual meetings coordinating with the visit host.
• Maintains Client accounts and records of Client interactions with details of inquiries, concerns, or comments.
• Maintains compliance with policies and procedures and promotes the vision of the organization.
• Thinks proactively and finds opportunities to improve customer service.
• Displays a basic understanding of product knowledge.
• Performs other related duties as assigned.

Position Qualifications

• High school diploma or equivalent + 5 years in a related industry required or
• Bachelor's degree preferred, in a related field to Manufacturing preferred
• Experience of at least five years in the same or similar role in a manufacturing environment preferred.

Knowledge, Skills, and Abilities

• Excellent communication skills including desire to communicate actively, effectively, and openly both written and verbal.
• Service-oriented and able to resolve Client grievances; Client service experience required.
• High degree of organization and attention to detail, coupled with a sense of urgency required.
• Proficiency in Microsoft suite of software including Outlook, Word, Excel, and PowerPoint is required.
• Prior ERP system background and interface required.

Physical Requirements/Abilities (If necessary)

This position is in a typical office environment however it is also required to be able to proactively go to the operations areas to meet with other team members directly. There is minimal lifting required, however there can be extended periods of time sitting and working with computer systems.